Visio Freezes & Crashes when Scrolling or Zooming

Anonymous
2023-05-03T06:25:47+00:00

Hi,

Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down.

I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues.

The details of my Windows 11 PC are:

Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit

Windows 11 Pro 22H2

Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz   3.79 GHz

RAM - 32.0 GB

GPU - Nvidia Quadro P2200

So far I have tried the following

  • Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes.
  • Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash.
  • Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file).
  • Creating a New Blank drawing on my Windows 11 PC seems fine.
  • Creating a New drawing based on my work templates on my Windows 10 PC seems fine.
  • Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues.

I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

Microsoft 365 and Office | Visio | For business | Windows

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  1. Anonymous
    2023-05-03T08:07:37+00:00

    Hi Adrian,

    Thanks for posting in the community. We are happy to help you.

    According to your description, the situation may be caused by your template, existing add-ins, or any macros in your Visio. Please try the following steps to troubleshoot it further.

    1. Please try to create a new drawing based on Bsic Diagram or Blank Drawing. Check if the situation still happens or not.
    2. Please check the existing add-ins.

    Click File> Options> Add-ins. If you can find any add-ins, please click Go> untick the related add-in and click OK. After that, please check again.

    1. Please check the existing macros

    Click the Developer tab> Visual Basic. Check if you can find the Module files.

    We look forward to your response. Thanks for your cooperation.

    Sincerely,

    George | Microsoft Community Moderator

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