Hi, Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down. I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues. The details of my Windows 11 PC are: Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit Windows 11 Pro 22H2 Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz RAM - 32.0 GB GPU - Nvidia Quadro P2200 So far I have tried the following Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes. Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash. Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file). Creating a New Blank drawing on my Windows 11 PC seems fine. Creating a New drawing based on my work templates on my Windows 10 PC seems fine. Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues. I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

All I can say is that my updates were up-to-date and I still had the problem. It was only fixed on 28th September.

I rolled back to 2302 and it appears to be working.

I rolled back to 2302 and it appears to be working. Thank you for taking the time to respond. I really appreciate it!

It appears the issue is relating to Version 2304. We rolled back to 2302 on all computers and it seems to have fixed the issue. Hoping Microsoft has a fix to his on their next release.

Had this same issue as well, what made this horrible to deal with was that it would lock up my entire system often needing a reboot if I wasn't able to force a quick logout. Deleting the keys there disabled hardware acceleration and got it working again. Though, and as discussed in an older thread , the changes would be lost on the next start up of Visio. I had to also remove system user rights from the ConfigContextData key after deleting its contents.

Visio Freezes & Crashes when Scrolling or Zooming

Anonymous

Hi,

Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down.

I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues.

The details of my Windows 11 PC are:

Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit

Windows 11 Pro 22H2

Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz 3.79 GHz

RAM - 32.0 GB

GPU - Nvidia Quadro P2200

So far I have tried the following

Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes.
Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash.
Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file).
Creating a New Blank drawing on my Windows 11 PC seems fine.
Creating a New drawing based on my work templates on my Windows 10 PC seems fine.
Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues.

I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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46 answers

Anonymous

2023-10-05T01:32:17+00:00

All I can say is that my updates were up-to-date and I still had the problem.

It was only fixed on 28th September.
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Anonymous

2023-05-08T20:19:58+00:00

I rolled back to 2302 and it appears to be working.
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Anonymous

2023-05-08T20:18:53+00:00

I rolled back to 2302 and it appears to be working. Thank you for taking the time to respond. I really appreciate it!
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Anonymous

2023-05-08T17:09:17+00:00

It appears the issue is relating to Version 2304. We rolled back to 2302 on all computers and it seems to have fixed the issue. Hoping Microsoft has a fix to his on their next release.
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Anonymous

2023-05-08T16:59:50+00:00

Had this same issue as well, what made this horrible to deal with was that it would lock up my entire system often needing a reboot if I wasn't able to force a quick logout.

Deleting the keys there disabled hardware acceleration and got it working again. Though, and as discussed in an older thread, the changes would be lost on the next start up of Visio. I had to also remove system user rights from the ConfigContextData key after deleting its contents.
Was this answer helpful?

0 comments No comments