Visio Freezes & Crashes when Scrolling or Zooming

Anonymous
2023-05-03T06:25:47+00:00

Hi,

Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down.

I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues.

The details of my Windows 11 PC are:

Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit

Windows 11 Pro 22H2

Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz   3.79 GHz

RAM - 32.0 GB

GPU - Nvidia Quadro P2200

So far I have tried the following

  • Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes.
  • Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash.
  • Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file).
  • Creating a New Blank drawing on my Windows 11 PC seems fine.
  • Creating a New drawing based on my work templates on my Windows 10 PC seems fine.
  • Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues.

I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.

Microsoft 365 and Office | Visio | For business | Windows

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  1. Anonymous
    2023-10-04T06:26:40+00:00

    The problem is also fixed for me with the update, version 2309.

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  2. Anonymous
    2023-10-04T03:49:27+00:00

    Yes, I had the same problem as everybody else.

    I gave it a good workout, zooming like a maniac on different drawings that were a problem in the past, and no freezing.

    I even finished some work that I would not even try to do in the past. No freezes at all. It sometimes froze within a minute.

    Anyway, no guarantees for everybody, but that is the way it is for me. I'd like to know how it goes for everyone else.

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  3. Anonymous
    2023-10-04T02:34:17+00:00

    strook4ndr3,

    I rolled back to a previous version, which has been working ok, with some drawbacks, like unable to install relative updates. I have been waiting for a post like this.

    Thanks for the update!.....So just to confirm, your Visio program was freezing like a b#@$h, and it is resolved now with the latest update.

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  4. Anonymous
    2023-08-30T23:28:38+00:00

    I've had this problem since the very day I began a subscription for Visio - in 2021.

    https://feedbackportal.microsoft.com/feedback/idea/696fff51-b846-ee11-a81c-6045bd8534ad

    Visio Freezing GPU 100%
    August 29, 2023
    https://youtu.be/OQsXeWG-HlU

    Visio Memory Leak
    December 22, 2021
    https://youtu.be/W3zJpQIA4ks

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  5. Anonymous
    2023-05-08T22:59:36+00:00

    Hi Beau,

    great to hear you have it working. By any chance are you able to share how to roll back Visio?

    I have been looking for restore points (which dont exist on my machine), and version options from within Office but cant find anything.

    I agree, hopefully Microsoft will resolve the issue in the next version.

    Look forward to hearing from you.

    Cheers,

    Adrian

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