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Hi,
Over the past week, none of us using the family safety app in the family are able to see the location details of other family members. The settings are all fine and everyone is still sharing their location all the time. Any idea how we can resolve the issue.
Thanks
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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I have the same issue. I have not been able to see the locations for about a week now.
I have the same, seems to be something on MS/app side:( I was using app without any problems for few months
Same issue here. My app on the phone shows that I am currently at home. If I log into Microsoft on a browser it says that my location is still at work from a day ago.
I'm have the same issue. It started with one family member 2 weeks ago, and now all family members are not being displayed on the map.
I am having the exact same issue. I have rebooted multiple times. The only way to temporarily fix it is to uninstall and reinstall the app but after a few hours or so it goes back to giving me the error of not being able to find their location.