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Hi,
Over the past week, none of us using the family safety app in the family are able to see the location details of other family members. The settings are all fine and everyone is still sharing their location all the time. Any idea how we can resolve the issue.
Thanks
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Same problem for me. Same results with uninstalling and reinstalling the app only working temporarily. The problem started at the same time as everyone else reported.
You have a broader issue, too many of us are experiencing this issue and everyone started experiencing it about the same time.
Pixel 7 Pro and Samsung S20 both no longer reporting location as of about 2 weeks ago. Will work momentarily if doing an uninstall and reinstall.
Hi Abdal, I have done all the steps and checked all the settings. Every time, I uninstall and reinstall on all phones, it works for few hours and then back to same error or it will show very old location (anywhere from 4 hours to 4 days ago).
The primary point of the app is to show live location, showing old data is useless information.
Same here, I have to completely reboot to see where anyone is. This isn't good I use this app for my childrens safety. Please fix Microsoft. We all can't be wrong.
Same here!