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Hi,
Over the past week, none of us using the family safety app in the family are able to see the location details of other family members. The settings are all fine and everyone is still sharing their location all the time. Any idea how we can resolve the issue.
Thanks
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is an Android issue. My 3 kids have iphones, and they don't have issues. My wife (one plus), me (Surface phone) have been having issues now for a long time.
As multiple people have mentioned, including me, uninstalling the app, and reinstalling gets it to work for a short time (days) and then it stops again, and randomly works once a month.
Frustrating as it was working great prior to some update.
I have this issue and my families phones are Nokia. It's not a Samsung issue.
Looking into this with an Agent - Agent said use a different phone make ??? Issue is with Samsung, does anyone have the problem which is not samsung? Also some folks over on this post with the same issues
Still waiting for MS...
I moved on to another location app. Microsoft is obviously abandoned this.