This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
Over the past week, none of us using the family safety app in the family are able to see the location details of other family members. The settings are all fine and everyone is still sharing their location all the time. Any idea how we can resolve the issue.
Thanks
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We switched to Life360 for the same reason you stated.
@Porter1138 - Which app did you go to? I'm not as interested in controlling what my kids do (they're all adults now) as much as I am interested in location sharing. We all travel a lot and it's helpful to know where my wife left her phone or where my kids are if they get into an accident.
Same issue here. This is not about device specific settings nor permissions.
I ended up using Google family link to manage my child's android device, and Microsoft family safety for windows/Xbox.
I got tired of waiting for MS to fix this problem. So I found another free app that not only works, but has much better features.