Issues accessing Onedrive, OneNote and Office Online

Anonymous
2023-01-02T07:57:27+00:00

Hi,

The OneDrive is trying to sign in, but it's not succussed, I unlink the PC and relink it, but it doesn't work.

The office 365 is not working properly, once I open it and start to work; after some minutes it is showing not responding error.

*** Moved from Excel ***

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2023-01-02T09:27:15+00:00

    Me too. I'm in the UK

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  2. Anonymous
    2023-01-02T09:27:34+00:00

    Looks like a general problem (UK).

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  3. Sumit 44,426 Reputation points Volunteer Moderator
    2023-01-02T09:31:55+00:00

    Microsoft 365 Status on Twitter:

    We’re investigating an issue where some users may be unable to access or open files from //Onedrive*. For more details and further updates please see OC494006 in the Admin Center. https://twitter.com/MSFT365Status/status/1609843282548334593

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  4. Anonymous
    2023-01-02T09:38:02+00:00

    Dear All,

    Good day! Thank you for posting in Microsoft Community.

    Based on your description, it seems that you are trying to sign in OneDrive sync client, however, it doesn't work, and the Office 365 for web shows not responding error after working for some minutes.

    May I know if my understanding is right? If so, we have also tested it on our side, we can sign in OneDrive and Office Online without any problem, however, we cannot access OneNote online as well.

    For the situation you encountered, we do understand the inconvenience caused and apologize for it.

    The issue you reported seems to be related to the on-going Service Incident. This issue was posted to the Service Health Dashboard (SHD) as incident OD494003- Some Users may be unable to access the OneDrive for Business Service starting at January 2, 2023, at 4:24 PM CST
    User Impact: Users may be unable to access the OneDrive service

    Current status: We’re reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.

    Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

    Tenant administrators can view current information and updates on SHD at the link here: https://admin.microsoft.com/AdminPortal/Home#/servicehealth.

    For affected customers to easily identify the information here, we have prioritized the latest update here. You may subscribe to this thread or refer to the SHD for updated information. We will post back here once the issue is resolved.

    Thank you for your understanding and co-operation. Stay safe and stay healthy.

    Sincerely，

    Rhoda | Microsoft Community Moderator

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  5. Anonymous
    2023-01-02T09:39:41+00:00

    I am having a mini panic attack but glad it's not only me. I tried signing out and back in on multiple devices but it does not work. I tried to send feedback but that also is not working! I thought maybe it's a subscription issue but I am using the free version. I hope this gets sorted out soon. I need to access those files. If anyone has any advice, please share! Thanks

    (from South Africa)

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