OneDrive Will Not Run MacOS Catalina 10.15.7

Anonymous
2023-04-04T20:40:32+00:00

I have had Office 365, including OneDrive running on this Mac for several years. Yesterday, OneDrive updated itself (I have the Microsoft AutoUpdater set to automatically download and install updates) to version 23.061.0319. Following that update, it will not run.

I click on the icon in the launchpad, nothing happens

I click on the icon within Finder->Applications, nothing happens

I do not get an error message, there is nothing in the system log, it does not show up in application monitor, it seems to be just dead.

Here is what the system says about the OneDrive.app:

OneDrive:

  Version: 23.061.0319

  Obtained from: Identified Developer

  Last Modified: 4/3/23, 3:18 PM

  Signed by: Developer ID Application: Microsoft Corporation (UBF8T346G9), Developer ID Certification Authority, Apple Root CA

  Location: /Applications/OneDrive.app

  Kind: 64-bit

If I run Microsoft AutoUpdate, this is what it shows for Microsoft products:

None of the Office products is up to date (Word, Excel, PowerPoint, OneNote, Outlook). They are all on version 16.66 because the next version, 16.71 requires an OS Update, which will never come, because this macbook (Macbook Air, mid 2012) is too old and Catalina 10.15.7 is the most upgraded it can get.

Only OneDrive is up to date, v23061.0319, installed yesterday on 4/3/2023.

What can I do to get back to a previous version of OneDrive so that it works??? This sucks that it did not recognize that the most current version is not compatible with my laptop.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2023-04-09T14:44:36+00:00

    Hi MartyC2342

    I have the same problem.

    We must remember that MacOS Catalina is not supported by Apple since November 22, and this fact raises a bigger issue, a security issue.

    https://computing.cs.cmu.edu/news/2022/eol-macos-catalina

    We won't get more security updates to Catalina OS and will be exposed to security threats. For those of us who can update Mac OS to a supported version, like Big Sur (*), we should do it asap. For those whose machines can not run Mac OS versions still supported and want to keep the machine there are two options:

    1. assume the risks of using a non-supported Mac OS version;
    2. migrate to Linux; I have an even older Mac OS running Ubuntu LTS 22.04.

    Unfortunately, there are no valid options to solve the problem of OneDrive, unless Microsoft fixes these problem for an unsupported Mac OS version.

    (*) - Mac OS Big Sur End-Of-Life is November 23

    Best

    Filipe

    P.S. I'm a cybersecurity guy, so please excuse me for sacrificing functionality for security...

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  2. Anonymous
    2023-04-09T15:41:30+00:00

    Ok I have found "A solution" that is really really weird:

    1. uninstall all OneDrive related files (put link late, but easy to google it - https://nektony.com/how-to/uninstall-onedrive-on-mac)
    2. turn wifi off
    3. start activity monitor
    4. install version OneDrive ver. 21.139.0711 (fount in the thread above)
    5. run installing OneDrive until you are asked about long username and password
    6. no have Activiy monitor. app ready : Kill all processes related to "OneDrive", "Update"
    7. now turn wifi on AND be careful . when one of those process appears in in the lis tin Activity Monitor - just kill as fast you can :)))
    8. fill all needed steps to start OneDrive - watch Activity monitor a be careful on those "Processes related to "OneDrive" and "Update"
    9. after all it stopped running the "upadtng process" and OneDrive is FINALLY working!!!! :)))

    this is real stupid instruction but I believe anybody here can found a way to kill this automatic process in plist or somewhere in "contents of OneDrive

    Thank you and give me please feedback if it works

    Mine is 30 minutes ok so far :)))

    UPDATE: be careful on restarts

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  3. Anonymous
    2023-04-09T22:50:59+00:00

    Hi all

    I have the same issue as above for Catalina 10.15.6

    One drive 23.054.0313 version works briefly after re-installing but it seems to update to a new version in a day or two, leading to the same issue. Does anyone know if the same issue comes up for Big Sur, Ventura etc?

    This is horrible! My work depends on One Drive!

    Thank you!!

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  4. Anonymous
    2023-04-10T04:23:22+00:00

    Same problem for me . i don't know what to do

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  5. Anonymous
    2023-04-10T04:49:59+00:00

    As always, Microsoft is the worst company and has worst product in the world.

    Totally ridiculous that they make updates so people using MAC OS 10.15.7 cannot use one drive onedrive.

    I have always hated Microsoft more than my worst enemy, and I think now it's time to move away from onedrive and office365.

    My life will be 1000 times better without Microsoft, and I really hope that this company goes bankrupt one day because they are the worst in the world.

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    6 people found this answer helpful.
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