OneDrive Will Not Run MacOS Catalina 10.15.7

Anonymous
2023-04-04T20:40:32+00:00

I have had Office 365, including OneDrive running on this Mac for several years. Yesterday, OneDrive updated itself (I have the Microsoft AutoUpdater set to automatically download and install updates) to version 23.061.0319. Following that update, it will not run.

I click on the icon in the launchpad, nothing happens

I click on the icon within Finder->Applications, nothing happens

I do not get an error message, there is nothing in the system log, it does not show up in application monitor, it seems to be just dead.

Here is what the system says about the OneDrive.app:

OneDrive:

  Version: 23.061.0319

  Obtained from: Identified Developer

  Last Modified: 4/3/23, 3:18 PM

  Signed by: Developer ID Application: Microsoft Corporation (UBF8T346G9), Developer ID Certification Authority, Apple Root CA

  Location: /Applications/OneDrive.app

  Kind: 64-bit

If I run Microsoft AutoUpdate, this is what it shows for Microsoft products:

None of the Office products is up to date (Word, Excel, PowerPoint, OneNote, Outlook). They are all on version 16.66 because the next version, 16.71 requires an OS Update, which will never come, because this macbook (Macbook Air, mid 2012) is too old and Catalina 10.15.7 is the most upgraded it can get.

Only OneDrive is up to date, v23061.0319, installed yesterday on 4/3/2023.

What can I do to get back to a previous version of OneDrive so that it works??? This sucks that it did not recognize that the most current version is not compatible with my laptop.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

147 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-04-07T16:28:44+00:00

    I have very disappointed that MS had not completed testing before it put the app update in the public. And it causes the app issue and the system issue also.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2023-04-07T19:40:52+00:00

    I also cannot get OneDrive version 23.061.0319 to launch on my MacBook running Catalina 10.15.7. It works OK on my iPhone and iPad.

    I have tried everything in this thread, reinstalled the OneDrive app multiple times, and am about ready to pull my hair out.

    Things synch on the onedrive.live.com website, the iPhone, and the iPad. But OneDrive refuses to work on my MacBook. All this seems to have started on April 6..

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  3. Anonymous
    2023-04-07T19:47:17+00:00

    THIS WORKED.

    I replaced 23.061.0319 with 23.054.0313.0003.

    Now . . . how do I prevent this from happening all over again???

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-04-08T07:23:02+00:00

    mine still not

    Don't know what to do

    The reinstall whole macOS is the last thing to do :(

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-04-08T09:31:22+00:00

    replaced with 23.054.0313.0003 but still did not work.

    Initially the Onedrive cloud appeared on the top, asked for login id and password and they it just disappeared and stop functioning.

    Not visible in activity monitor as well.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments