OneDrive Will Not Run MacOS Catalina 10.15.7

Anonymous
2023-04-04T20:40:32+00:00

I have had Office 365, including OneDrive running on this Mac for several years. Yesterday, OneDrive updated itself (I have the Microsoft AutoUpdater set to automatically download and install updates) to version 23.061.0319. Following that update, it will not run.

I click on the icon in the launchpad, nothing happens

I click on the icon within Finder->Applications, nothing happens

I do not get an error message, there is nothing in the system log, it does not show up in application monitor, it seems to be just dead.

Here is what the system says about the OneDrive.app:

OneDrive:

  Version: 23.061.0319

  Obtained from: Identified Developer

  Last Modified: 4/3/23, 3:18 PM

  Signed by: Developer ID Application: Microsoft Corporation (UBF8T346G9), Developer ID Certification Authority, Apple Root CA

  Location: /Applications/OneDrive.app

  Kind: 64-bit

If I run Microsoft AutoUpdate, this is what it shows for Microsoft products:

None of the Office products is up to date (Word, Excel, PowerPoint, OneNote, Outlook). They are all on version 16.66 because the next version, 16.71 requires an OS Update, which will never come, because this macbook (Macbook Air, mid 2012) is too old and Catalina 10.15.7 is the most upgraded it can get.

Only OneDrive is up to date, v23061.0319, installed yesterday on 4/3/2023.

What can I do to get back to a previous version of OneDrive so that it works??? This sucks that it did not recognize that the most current version is not compatible with my laptop.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

147 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-04-12T18:24:57+00:00

    [edited with corrections]

    here's what i did based on what Charlie47 commented on here (best to read his comments to understand the reason why this works).

    • open Terminal (search spotlight), write/paste sudo nano /etc/hostsand hit return
    • write your password
    • below the last line of text write/paste 0.0.0.0 oneclient.sfx.msand hit return (if u see something at the bottom regarding file name or something simply hit return again)
    • should be done by now so hit Control + O to save and then Control + X to exit
    • restart your computer to flush cache (just in case)
    • go to https://go.microsoft.com/fwlink/?linkid=823060, install the previous version of OneDrive and once that's done it should be working as before

    i tried many other suggestions, both from this forum and the one i linked before, and this one was the only one that worked for me (OneDrive has been working as before all afternoon).

    hope this helps!

    I was able to follow instructions, and verify my ping is not returned. However, after I install older version, it still auto updates itself the very first time I run it. I verified I am using the installer package for a previous version. The previous version runs for a few seconds, then closes and will not open again. And then I check the app info and it has self updated to the latest version again.

    I tried this, today...being I am running out of ideas and thought it worked.

    I did the Terminal procedure. Reinstalled v.22.207.1002. Restarted and then reconnected to network.

    Within about 6 minutes, I saw the App auto-update "again"...but this time to 23.066.0326, not 23.061.0319 like yesterday.

    I was "hopeful" this meant MS did a new patch/update to fix this and have it work for my fleet still using OS 10.15.x.

    Sadly, no... Any other ideas? I even have MS Auto-updates turned off, on the machine...so oddly the App "itself" is doing it still... Ugh

    Thanks all.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-04-12T18:33:03+00:00

    Unfortunately it didn't work for me either.
    After the procedure all I get is the following error message:
    "Impossible to start OneDrive File on request
    reboot your computer and try again. Error code: -61"

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-04-12T18:39:53+00:00

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-04-12T20:34:03+00:00

    https://support.microsoft.com/en-us/office/onedrive-system-requirements-cc0cb2b8-f446-445c-9b52-d3c2627d681e

    Image

    Reading this, so stricly speaking, updates will NOT take place on macOS older than 10.14.x, but updates will take place if macOS 11.0 or newer is used (well: "recommended" what does that mean ? is it a requirement ???) . OK, now tell me,....WHY is Onedrive proposing an update under Catalina 10.15.7 (in the App Store !!! e.g.) allthough this update ISN'T compatible with Catalina 10.15.7. You can install the most recent Onedrive,... but it won't function. Sorry to say MS, but this is a serious booboo you made there !!!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-04-13T00:14:55+00:00

    Can you share a link to the old version of One Drive that works on the latest version of Catalina? Or where can I download it?

    Also I have to install it and then uninstall the autoupdater?

    Thank You!

    Was this answer helpful?

    0 comments