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I have had Office 365, including OneDrive running on this Mac for several years. Yesterday, OneDrive updated itself (I have the Microsoft AutoUpdater set to automatically download and install updates) to version 23.061.0319. Following that update, it will not run.
I click on the icon in the launchpad, nothing happens
I click on the icon within Finder->Applications, nothing happens
I do not get an error message, there is nothing in the system log, it does not show up in application monitor, it seems to be just dead.
Here is what the system says about the OneDrive.app:
OneDrive:
Version: 23.061.0319
Obtained from: Identified Developer
Last Modified: 4/3/23, 3:18 PM
Signed by: Developer ID Application: Microsoft Corporation (UBF8T346G9), Developer ID Certification Authority, Apple Root CA
Location: /Applications/OneDrive.app
Kind: 64-bit
If I run Microsoft AutoUpdate, this is what it shows for Microsoft products:
None of the Office products is up to date (Word, Excel, PowerPoint, OneNote, Outlook). They are all on version 16.66 because the next version, 16.71 requires an OS Update, which will never come, because this macbook (Macbook Air, mid 2012) is too old and Catalina 10.15.7 is the most upgraded it can get.
Only OneDrive is up to date, v23061.0319, installed yesterday on 4/3/2023.
What can I do to get back to a previous version of OneDrive so that it works??? This sucks that it did not recognize that the most current version is not compatible with my laptop.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Guess what......they broke it again. OneDrive 23.250.1203 broke it all again today. It automatically updated to this and it is dead.
Catalina 10.15.7
MS 365 16.61
MS Autoupdater 4.66
OneDrive 23.250.1203
NO release notes for this version. Of course.
also not working here - when can we expect an updated version?
me too. Only thing that has worked. Thanks Aaron.
I have a fairly homemade solution but it worked for me.
1- Uninstall the app, move the application app to the trash.
2- Install version 23.002.0102.0004.
3- Open the activity monitor and filter by the Update process
4- When the app starts, a OneDrive Update process appears, close it forcefully. I think it appears twice, close it.
Then login to the app, it shouldn't close.
The key is to kill the upgrade process that is running in the background and close it. This at least the first time.
To prevent that Update process from running again, I did the following:
Navigate to the Applications folder on your Mac and find the OneDrive application.
Right-click on the OneDrive application and select "Show Package Contents."
From there, go to the Contents
Find the Ondrive Update process, add your user as the owner of the process and set it as "blocked". Also remove system permissions on said executable.
Also in the app settings, disable the application from opening when I log in, so at least until Microsoft resolves the error, I will open the app along with the activity monitor open and make sure that the update process does not run .
I hope it works for you.
Greetings!
Why not simply delete the Ondrive Updater?
RUNNING MAC OS CATALINA, I'VE TRIED EVERYTHING MENTIONED IN THIS THREAD AND THIS IS THE ONLY THING THAT HAS WORKED.
THANK YOU. :)