OneDrive Will Not Run MacOS Catalina 10.15.7

Anonymous
2023-04-04T20:40:32+00:00

I have had Office 365, including OneDrive running on this Mac for several years. Yesterday, OneDrive updated itself (I have the Microsoft AutoUpdater set to automatically download and install updates) to version 23.061.0319. Following that update, it will not run.

I click on the icon in the launchpad, nothing happens

I click on the icon within Finder->Applications, nothing happens

I do not get an error message, there is nothing in the system log, it does not show up in application monitor, it seems to be just dead.

Here is what the system says about the OneDrive.app:

OneDrive:

  Version: 23.061.0319

  Obtained from: Identified Developer

  Last Modified: 4/3/23, 3:18 PM

  Signed by: Developer ID Application: Microsoft Corporation (UBF8T346G9), Developer ID Certification Authority, Apple Root CA

  Location: /Applications/OneDrive.app

  Kind: 64-bit

If I run Microsoft AutoUpdate, this is what it shows for Microsoft products:

None of the Office products is up to date (Word, Excel, PowerPoint, OneNote, Outlook). They are all on version 16.66 because the next version, 16.71 requires an OS Update, which will never come, because this macbook (Macbook Air, mid 2012) is too old and Catalina 10.15.7 is the most upgraded it can get.

Only OneDrive is up to date, v23061.0319, installed yesterday on 4/3/2023.

What can I do to get back to a previous version of OneDrive so that it works??? This sucks that it did not recognize that the most current version is not compatible with my laptop.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2023-04-12T13:29:37+00:00

    I have same problem on 2 Macbooks

    solution please

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  2. Anonymous
    2023-04-12T12:07:54+00:00

    Microsoft won't fix this.
    Support replied me that now OneDrive works only on Mac OX 11 and above.
    This is a service I pay for and suddenly no chance to make it work due an automatic update (I didn't ask for) and no warnings, shame on Microsoft.

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  3. Anonymous
    2023-04-12T09:21:59+00:00

    Good solution that worked for me, so thanks. It also makes logical sense. Hiding the updater app in an obscure system location is an unnecessary complication. I am reconsidering my dependence on Onedrive as a result.

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  4. Anonymous
    2023-04-12T08:35:58+00:00

    My macOS cannot be updated... although it being 9 years old, except for one drive, the whole system is working absolutely fine...

    I have no idea where to get the old one drive app and how to stop autoupdate on it, until Microsoft finds a solution for this.

    Can someone please help with this

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  5. Anonymous
    2023-04-12T07:24:05+00:00

    Has anyone contacted the MS support?
    Are they aware of this issue and working on it?

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    1 person found this answer helpful.
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