OneDrive Will Not Run MacOS Catalina 10.15.7

Anonymous
2023-04-04T20:40:32+00:00

I have had Office 365, including OneDrive running on this Mac for several years. Yesterday, OneDrive updated itself (I have the Microsoft AutoUpdater set to automatically download and install updates) to version 23.061.0319. Following that update, it will not run.

I click on the icon in the launchpad, nothing happens

I click on the icon within Finder->Applications, nothing happens

I do not get an error message, there is nothing in the system log, it does not show up in application monitor, it seems to be just dead.

Here is what the system says about the OneDrive.app:

OneDrive:

  Version: 23.061.0319

  Obtained from: Identified Developer

  Last Modified: 4/3/23, 3:18 PM

  Signed by: Developer ID Application: Microsoft Corporation (UBF8T346G9), Developer ID Certification Authority, Apple Root CA

  Location: /Applications/OneDrive.app

  Kind: 64-bit

If I run Microsoft AutoUpdate, this is what it shows for Microsoft products:

None of the Office products is up to date (Word, Excel, PowerPoint, OneNote, Outlook). They are all on version 16.66 because the next version, 16.71 requires an OS Update, which will never come, because this macbook (Macbook Air, mid 2012) is too old and Catalina 10.15.7 is the most upgraded it can get.

Only OneDrive is up to date, v23061.0319, installed yesterday on 4/3/2023.

What can I do to get back to a previous version of OneDrive so that it works??? This sucks that it did not recognize that the most current version is not compatible with my laptop.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2023-04-25T16:23:31+00:00

    I have a fairly homemade solution but it worked for me.

    1- Uninstall the app, move the application app to the trash.

    2- Install version 23.002.0102.0004.

    3- Open the activity monitor and filter by the Update process

    4- When the app starts, a OneDrive Update process appears, close it forcefully. I think it appears twice, close it.

    Then login to the app, it shouldn't close.

    The key is to kill the upgrade process that is running in the background and close it. This at least the first time.

    To prevent that Update process from running again, I did the following:

    Navigate to the Applications folder on your Mac and find the OneDrive application.

    Right-click on the OneDrive application and select "Show Package Contents."

    From there, go to the Contents

    Find the Ondrive Update process, add your user as the owner of the process and set it as "blocked". Also remove system permissions on said executable.

    Also in the app settings, disable the application from opening when I log in, so at least until Microsoft resolves the error, I will open the app along with the activity monitor open and make sure that the update process does not run .

    I hope it works for you.

    Greetings!

    Why not simply delete the Ondrive Updater?

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  2. Anonymous
    2023-04-13T20:33:33+00:00

    Catalina user here

    I had the same issue. I uninstalled latest version, also cleaned all my Onedrive firewall rules.

    I installed 23.002.0102.0004.

    I went to the MS Autoupdater, and set autoupdate to off.

    I launched and now it's working back. Will update if troubles.

    Didn't have to kill any process, the updtater doesn't even appear.

    Good luck

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  3. Anonymous
    2023-04-10T21:27:23+00:00

    I blocked the outgoing connection of StandadaloneUpdaterDaemon.xpc located in OneDrive folder

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  4. Anonymous
    2023-04-09T22:50:59+00:00

    Hi all

    I have the same issue as above for Catalina 10.15.6

    One drive 23.054.0313 version works briefly after re-installing but it seems to update to a new version in a day or two, leading to the same issue. Does anyone know if the same issue comes up for Big Sur, Ventura etc?

    This is horrible! My work depends on One Drive!

    Thank you!!

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  5. Anonymous
    2023-04-09T15:41:30+00:00

    Ok I have found "A solution" that is really really weird:

    1. uninstall all OneDrive related files (put link late, but easy to google it - https://nektony.com/how-to/uninstall-onedrive-on-mac)
    2. turn wifi off
    3. start activity monitor
    4. install version OneDrive ver. 21.139.0711 (fount in the thread above)
    5. run installing OneDrive until you are asked about long username and password
    6. no have Activiy monitor. app ready : Kill all processes related to "OneDrive", "Update"
    7. now turn wifi on AND be careful . when one of those process appears in in the lis tin Activity Monitor - just kill as fast you can :)))
    8. fill all needed steps to start OneDrive - watch Activity monitor a be careful on those "Processes related to "OneDrive" and "Update"
    9. after all it stopped running the "upadtng process" and OneDrive is FINALLY working!!!! :)))

    this is real stupid instruction but I believe anybody here can found a way to kill this automatic process in plist or somewhere in "contents of OneDrive

    Thank you and give me please feedback if it works

    Mine is 30 minutes ok so far :)))

    UPDATE: be careful on restarts

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