OneDrive Will Not Run MacOS Catalina 10.15.7

Anonymous
2023-04-04T20:40:32+00:00

I have had Office 365, including OneDrive running on this Mac for several years. Yesterday, OneDrive updated itself (I have the Microsoft AutoUpdater set to automatically download and install updates) to version 23.061.0319. Following that update, it will not run.

I click on the icon in the launchpad, nothing happens

I click on the icon within Finder->Applications, nothing happens

I do not get an error message, there is nothing in the system log, it does not show up in application monitor, it seems to be just dead.

Here is what the system says about the OneDrive.app:

OneDrive:

  Version: 23.061.0319

  Obtained from: Identified Developer

  Last Modified: 4/3/23, 3:18 PM

  Signed by: Developer ID Application: Microsoft Corporation (UBF8T346G9), Developer ID Certification Authority, Apple Root CA

  Location: /Applications/OneDrive.app

  Kind: 64-bit

If I run Microsoft AutoUpdate, this is what it shows for Microsoft products:

None of the Office products is up to date (Word, Excel, PowerPoint, OneNote, Outlook). They are all on version 16.66 because the next version, 16.71 requires an OS Update, which will never come, because this macbook (Macbook Air, mid 2012) is too old and Catalina 10.15.7 is the most upgraded it can get.

Only OneDrive is up to date, v23061.0319, installed yesterday on 4/3/2023.

What can I do to get back to a previous version of OneDrive so that it works??? This sucks that it did not recognize that the most current version is not compatible with my laptop.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2023-04-15T09:07:21+00:00

    Hi everyone,

    I think I have found a solution using the third party application Cloud Mounter. This app allows mounting in the desktop as a folder or hard drive several cloud services including Onedrive. Configuring Cloud Mounter to mount Onedrive in mac os catalina is very easy with your microsoft account credentials. You may add Cloud Mounter to your startup items.

    I hope this would be useful.

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  2. Anonymous
    2023-04-12T13:43:57+00:00

    Hi all, I’ve tried several ways and the one that worked for me was blocking the updater for outgoing connections using a firewall, Norton 360 in my case.

    Below my procedure:

    Finder, Applications, move OneDrive to Trash, delete from Trash

    Disconnect from the internet

    Install OneDrive version 23.002.0102.0004 previously downloaded from:

    https://go.microsoft.com/fwlink/?linkid=861009

    In Finder, right click on One Drive, Show package contents

    Drag to the firewall the following apps to block the outgoing connections (depending on your firewall the way of blocking may differ):

    OneDrive Updater.app

    OneDrive UpdaterDaemon.xpc

    StandaloneUpdater.app

    StandaloneUpdaterDaemon.xpc

    Reconnect to the internet

    Manually start OneDrive or restart the computer

    You can block outgoing connections using Terminal instead of a firewall but I'm not so techy.

    I've also deleted Office Auto Updater before because is useless since the apps are not able to be updated.

    I’ve used yesterday all day and restarted many times and still working.

    Next step will be updating my old Mac to Monterrey using Open Core Legacy Patcher.

    Hope this can help someone.

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  3. Anonymous
    2023-04-11T14:23:46+00:00

    I confirm this is the working solution.

    But obviously you need Little Snitch (or some other firewall client).

    My OS: macOS Catalina 10.15.7

    I tried to remove:

    OneDriveUpdater

    OneDriveUpdaterDaemon.xpc

    standalone updater

    StandaloneupdaterDaemon.xpc

    But I got same "OneDrive can't start" message.

    Then I operated by this way:

    Uninstalled Microsoft AutoUpdate (this could be not necessary, but I report it as information) considering not useful Word, Excel, Powerpoint updates on macOS Catalina.

    Anyway, consider this will also blocks Teams and the rest of 365 suite apps updates.

    1 - Complete uninstall of OneDrive by manually removing all OneDrive files searched by FUNTER app.

    2 - Installed the OneDrive previous release 23054.0313.0003

    Before to start OneDrive

    3 - Turned down all network connections

    4 - Started Little Snitch Network Monitor to discover connections attempts by "OneDrive Updater" and "StandaloneUpdater", caught them and added two firewall rules to Deny any outgoing connections on both "OneDrive Updater" and "StandaloneUpdater" processes.

    5- then start OneDrive

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  4. Anonymous
    2023-04-10T16:53:40+00:00

    I have a fairly homemade solution but it worked for me.

    1- Uninstall the app, move the application app to the trash.

    2- Install version 23.002.0102.0004.

    3- Open the activity monitor and filter by the Update process

    4- When the app starts, a OneDrive Update process appears, close it forcefully. I think it appears twice, close it.

    Then login to the app, it shouldn't close.

    The key is to kill the upgrade process that is running in the background and close it. This at least the first time.

    To prevent that Update process from running again, I did the following:

    Navigate to the Applications folder on your Mac and find the OneDrive application.

    Right-click on the OneDrive application and select "Show Package Contents."

    From there, go to the Contents

    Find the Ondrive Update process, add your user as the owner of the process and set it as "blocked". Also remove system permissions on said executable.

    Also in the app settings, disable the application from opening when I log in, so at least until Microsoft resolves the error, I will open the app along with the activity monitor open and make sure that the update process does not run .

    I hope it works for you.

    Greetings!

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  5. Anonymous
    2023-04-08T23:24:19+00:00

    And it gets stranger. Now, on my MacBook, OneDrive 23.054.0313.0003 **is** present in Finder windows' sidebar (with the correct shared files), but **NOT** in the menu bar (even though it is a Startup Item in System Preferences), **NOR** is it showing up in Activity Monitor.

    Do we know if anybody from Microsoft is looking at these comments?

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