OneDrive Will Not Run MacOS Catalina 10.15.7

Anonymous
2023-04-04T20:40:32+00:00

I have had Office 365, including OneDrive running on this Mac for several years. Yesterday, OneDrive updated itself (I have the Microsoft AutoUpdater set to automatically download and install updates) to version 23.061.0319. Following that update, it will not run.

I click on the icon in the launchpad, nothing happens

I click on the icon within Finder->Applications, nothing happens

I do not get an error message, there is nothing in the system log, it does not show up in application monitor, it seems to be just dead.

Here is what the system says about the OneDrive.app:

OneDrive:

  Version: 23.061.0319

  Obtained from: Identified Developer

  Last Modified: 4/3/23, 3:18 PM

  Signed by: Developer ID Application: Microsoft Corporation (UBF8T346G9), Developer ID Certification Authority, Apple Root CA

  Location: /Applications/OneDrive.app

  Kind: 64-bit

If I run Microsoft AutoUpdate, this is what it shows for Microsoft products:

None of the Office products is up to date (Word, Excel, PowerPoint, OneNote, Outlook). They are all on version 16.66 because the next version, 16.71 requires an OS Update, which will never come, because this macbook (Macbook Air, mid 2012) is too old and Catalina 10.15.7 is the most upgraded it can get.

Only OneDrive is up to date, v23061.0319, installed yesterday on 4/3/2023.

What can I do to get back to a previous version of OneDrive so that it works??? This sucks that it did not recognize that the most current version is not compatible with my laptop.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2023-12-19T14:42:12+00:00

    Same problem here... Does a genius know the answer?

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  2. Anonymous
    2023-12-14T16:15:57+00:00

    Guess what......they broke it again. OneDrive 23.250.1203 broke it all again today. It automatically updated to this and it is dead.

    Catalina 10.15.7

    MS 365 16.61

    MS Autoupdater 4.66

    OneDrive 23.250.1203

    NO release notes for this version. Of course.

    https://support.microsoft.com/en-gb/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0#OSVersion=Mac

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  3. Anonymous
    2023-05-14T17:23:23+00:00

    also not working here - when can we expect an updated version?

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  4. Anonymous
    2023-04-28T11:13:13+00:00

    me too. Only thing that has worked. Thanks Aaron.

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  5. Anonymous
    2023-04-24T17:16:56+00:00

    Hi All, The key is to prevent the auto-update to run, keeping the version that is compatible with Catalina.

    See this video on Youtube https://youtu.be/mP_bdrlnjw4

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