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I have had Office 365, including OneDrive running on this Mac for several years. Yesterday, OneDrive updated itself (I have the Microsoft AutoUpdater set to automatically download and install updates) to version 23.061.0319. Following that update, it will not run.
I click on the icon in the launchpad, nothing happens
I click on the icon within Finder->Applications, nothing happens
I do not get an error message, there is nothing in the system log, it does not show up in application monitor, it seems to be just dead.
Here is what the system says about the OneDrive.app:
OneDrive:
Version: 23.061.0319
Obtained from: Identified Developer
Last Modified: 4/3/23, 3:18 PM
Signed by: Developer ID Application: Microsoft Corporation (UBF8T346G9), Developer ID Certification Authority, Apple Root CA
Location: /Applications/OneDrive.app
Kind: 64-bit
If I run Microsoft AutoUpdate, this is what it shows for Microsoft products:
None of the Office products is up to date (Word, Excel, PowerPoint, OneNote, Outlook). They are all on version 16.66 because the next version, 16.71 requires an OS Update, which will never come, because this macbook (Macbook Air, mid 2012) is too old and Catalina 10.15.7 is the most upgraded it can get.
Only OneDrive is up to date, v23061.0319, installed yesterday on 4/3/2023.
What can I do to get back to a previous version of OneDrive so that it works??? This sucks that it did not recognize that the most current version is not compatible with my laptop.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Try this:
OneDrive build 23.081.0416.001 contains the fix for the Catalina launch issue. It's currently available on the Insiders ring, and is due to reach 100% production on 5/3.
In the meantime, you can grab it from https://oneclient.sfx.ms/Mac/Installers/23.081.0416.0001/universal/OneDrive.pkg
replaced with 23.054.0313.0003 but still did not work.
Initially the Onedrive cloud appeared on the top, asked for login id and password and they it just disappeared and stop functioning.
Not visible in activity monitor as well.
MacBook Pro (mid-2012)
Catalina 10.15.7
Office 365 subscriber
I tried uninstalling OneDrive 23.061.0319 and installing OneDrive 23.054.0313. The 23.054.0313 version worked briefly. I even had to relink my OneDrive folder which it then transferred to a default location (and, for some reason, I can no longer change location -- but one problem at a time).
After quitting the application and attempting to restart it, it no longer opens up. No cloud icon. Nothing to force quit. Nothing in the Activity Monitor.
When I checked with the Microsoft Autoupdater, it informs me that the OneDrive app is updated to 23.061.0319 --- despite having the "Automatically keep Microsoft apps up to date" option turned off.
At least from my experience, the installation of 23.054.0313 is only for a one-time use then it automatically updates itself to 23.061.0319 somehow.
I'd have to keep on uninstalling and reinstalling OneDrive every time I need to use it... which is a disappointing experience.
Same issue. it's frustrating that no help from MS or acknowledgment of the issue.
Same issue as everyone. OD updated and ever since refused to work on MacOS 10.15.7. I've tried all the suggestions within this post. I've even rebuilt the entire mac and reinstalled the OS. Nothing is working.