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I have had Office 365, including OneDrive running on this Mac for several years. Yesterday, OneDrive updated itself (I have the Microsoft AutoUpdater set to automatically download and install updates) to version 23.061.0319. Following that update, it will not run.
I click on the icon in the launchpad, nothing happens
I click on the icon within Finder->Applications, nothing happens
I do not get an error message, there is nothing in the system log, it does not show up in application monitor, it seems to be just dead.
Here is what the system says about the OneDrive.app:
OneDrive:
Version: 23.061.0319
Obtained from: Identified Developer
Last Modified: 4/3/23, 3:18 PM
Signed by: Developer ID Application: Microsoft Corporation (UBF8T346G9), Developer ID Certification Authority, Apple Root CA
Location: /Applications/OneDrive.app
Kind: 64-bit
If I run Microsoft AutoUpdate, this is what it shows for Microsoft products:
None of the Office products is up to date (Word, Excel, PowerPoint, OneNote, Outlook). They are all on version 16.66 because the next version, 16.71 requires an OS Update, which will never come, because this macbook (Macbook Air, mid 2012) is too old and Catalina 10.15.7 is the most upgraded it can get.
Only OneDrive is up to date, v23061.0319, installed yesterday on 4/3/2023.
What can I do to get back to a previous version of OneDrive so that it works??? This sucks that it did not recognize that the most current version is not compatible with my laptop.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've followed this video: https://www.youtube.com/watch?v=7sz0Red_HN4&t=765s to update the OS on my old mac. seems to have worked well.
0.0.0.0. worked just fine for me but i'm going to edit my original post regardless
Yeah strange, every time I do the ping test with 0.0.0.0. in my hosts file I always get a reply back from the Microsoft Update servers. I tried restarting as well thinking maybe that's why it didn't work for me but I was still getting the same result after a restart.
When I remove the fullstop after the last 0 then my ping test times out which is what you want it to do as you don't want to reach the Microsoft update servers.
What are your ping results when you ping oneclient.sfx.ms in terminal?
after i read your comment, though 0.0.0.0. seemed to be working just fine for me, i went in and changed it to 0.0.0.0 just in case because i'm not trying to go back to having problems. so i can't do what you're asking, sorry. but i did the ping test just now (now having 0.0.0.0 oneclient.sfx.ms in the host file, no period after the last zero) and i got the request timeout message as you showed in your previous comment
0.0.0.0. worked just fine for me but i'm going to edit my original post regardless
Yeah strange, every time I do the ping test with 0.0.0.0. in my hosts file I always get a reply back from the Microsoft Update servers. I tried restarting as well thinking maybe that's why it didn't work for me but I was still getting the same result after a restart.
When I remove the fullstop after the last 0 then my ping test times out which is what you want it to do as you don't want to reach the Microsoft update servers.
What are your ping results when you ping oneclient.sfx.ms in terminal?
0.0.0.0. worked just fine for me but i'm going to edit my original post regardless
You don't need to restart after you've made the change to the hosts file. Once you've made the change and saved the file then do a ping test to oneclient.sfx.ms
If your ping tests shows the following then it's still reaching Microsoft update servers and your OneDrive will still update after you install the previous version.
If you get this from the ping test then you can install the previous version and it won't update