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I don't know how to call this problem. I tried searching for solutions online but no answers would come up so I have to post this.
I had trouble displaying some pages in some notebooks on OneNote since last month. Both notebooks created and saved on OneDrive or locally are affected. I don't know if the the app version that came with Windows 10 have this problem (uninstalled it a long time ago). I also don't have another Windows device to check if this is just exclusive to my laptop.
OneNote Version: 2206 (Build 15330.20264 Click-to-Run) Current Channel
Windows Version: Windows 10 21H2 (OS Build 19044.1826)
Device: Aspire A315-57G (has no touch input)
The screenshot below shows how a page in OneNote should appear normally. Note how the margins on top and the left side of the page are displayed:
The other pages, however, have their margins cut off even though the scrollbar shows that there are margins on both the top and left side of the page. Forcing the scrollbar to go leftmost or topmost would force the page to go back to this non-margin display:
I can live with this kind of display if it's just that but the fact that moving text boxes and other objects causes the page to go jerky when moved to those extreme sides renders the page impossible to edit. Not all pages are affected, fortunately, but I don't when those pages will get this same bug or how they even got that bug in the first place.
Anyway, is there a way I can make the page go back to how it was, with the margins displaying properly? Previous versions of the pages with this problem were also affected so I can't use the restore previous page version function.
(07/27/2022) Edit: Since the images were not enough to describe the problem, here's a video. I hope it plays on this site:
(08/02/2022) Edit: Some users suggested that this problem has something to do with syncing from the Android client but this problem also appeared on a notebook created on the desktop version and saved outside of OneDrive so I don't think this is just exclusive to Android-created pages. Nevertheless, here's the info of my Android device:
OneNote Version: 16.0.15330.20214
Android Version: Android 7.0 (Nougat)
Device: LG V20 (non-rooted)
The problem has also nothing to do with my device's hardware/installed other software interfering with OneNote since this also appeared in a device with completely different specs and software version from mine as tested last July 31.
(12/31/2022) Edit: I recently got a new device which came pre-installed with Windows 11 and an old version of Office 365 (I forgot to take a screenshot of the version but I think it's 2204 or earlier). All of the pages that were badly displayed in my old device displayed correctly in my new one. After updating Office, however, those pages displayed incorrectly again. One of the updates introduced in version 2206 and beyond definitely caused this problem.
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is what I thought too at first but the problem also appeared on pages that were created on the desktop version and saved outside of OneDrive so I don't think this is just exclusive to the pages created on Android.
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Thanks for raising this MoonAngel_747. I have exactly the same issue, it's super annoying.
I have 3 devices:
Device 1
OneNote Version: (Version 2206 Build 15330.20266) 64-bit
Windows Version: Windows 11 21H2 (OS Build 22000.795)
Device 2
OneNote Version: (Version 2206 Build 15330.20264) 64-bit
Windows Version: Windows 10 21H2 (OS Build 19044.1826)
Device 3
OneNote Version: Version 16.0.15330.20214
Android Version: SP1A.210812.016.G986BXXUEFVDB
This only seems to happen in windows when I create a page in the android app.
It also happens in Android when I create a page in windows but is not as pronounced/problematic as the android app seems to still snap the page to to the page title.
Android seems to add extra page space to the left and above the page, for some reason.
Are you also using Android, MoonAngel_747?
You are not crazy, I am experiencing the exact same problem. My theory seems to be on pages that are created on the Android client and then sync exhibit the problem on the desktop client.
I have Windows 11, on a Surface Pro 6 running Microsoft 365.
@MoonAngel_747, is this also true for you?
Okay, I manage to find someone who can temporarily lend me their laptop. It has Windows 11 instead of 10 and the version of MS Office installed is Home and Student 2021 version 2206 (Build 15330.20264 Click-to-Run) instead of Office 365. Same problem occurred in that device:
Opening the page for the first time would look normal at first but after scrolling a bit or leaving the page for a few seconds to a few minutes, the margins will disappear. This bug is definitely not due to anything in my laptop interfering with OneNote. The borrowed device has completely different specs (I forgot to ask the model but it's an 11th or 12th gen Acer laptop) and version of OS and MS Office installed.
Here's a video of how annoying it is to move lines or any objects within the page:
I hope this issue gets fixed because editing pages is really painful with this bug and it's hard to copy-paste affected pages that have handwritten notes in it or contains really many photos and attached files.