Margins on top and left side of the page disappear in certain pages of notebooks in OneNote desktop version

Anonymous
2022-07-26T05:31:58+00:00

I don't know how to call this problem. I tried searching for solutions online but no answers would come up so I have to post this.

I had trouble displaying some pages in some notebooks on OneNote since last month. Both notebooks created and saved on OneDrive or locally are affected. I don't know if the the app version that came with Windows 10 have this problem (uninstalled it a long time ago). I also don't have another Windows device to check if this is just exclusive to my laptop.

OneNote Version: 2206 (Build 15330.20264 Click-to-Run) Current Channel

Windows Version: Windows 10 21H2 (OS Build 19044.1826)

Device: Aspire A315-57G (has no touch input)

The screenshot below shows how a page in OneNote should appear normally. Note how the margins on top and the left side of the page are displayed:

The other pages, however, have their margins cut off even though the scrollbar shows that there are margins on both the top and left side of the page. Forcing the scrollbar to go leftmost or topmost would force the page to go back to this non-margin display:

I can live with this kind of display if it's just that but the fact that moving text boxes and other objects causes the page to go jerky when moved to those extreme sides renders the page impossible to edit. Not all pages are affected, fortunately, but I don't when those pages will get this same bug or how they even got that bug in the first place.

Anyway, is there a way I can make the page go back to how it was, with the margins displaying properly? Previous versions of the pages with this problem were also affected so I can't use the restore previous page version function.

(07/27/2022) Edit: Since the images were not enough to describe the problem, here's a video. I hope it plays on this site:

(08/02/2022) Edit: Some users suggested that this problem has something to do with syncing from the Android client but this problem also appeared on a notebook created on the desktop version and saved outside of OneDrive so I don't think this is just exclusive to Android-created pages. Nevertheless, here's the info of my Android device:

OneNote Version: 16.0.15330.20214

Android Version: Android 7.0 (Nougat)

Device: LG V20 (non-rooted)

The problem has also nothing to do with my device's hardware/installed other software interfering with OneNote since this also appeared in a device with completely different specs and software version from mine as tested last July 31.

(12/31/2022) Edit: I recently got a new device which came pre-installed with Windows 11 and an old version of Office 365 (I forgot to take a screenshot of the version but I think it's 2204 or earlier). All of the pages that were badly displayed in my old device displayed correctly in my new one. After updating Office, however, those pages displayed incorrectly again. One of the updates introduced in version 2206 and beyond definitely caused this problem.

Microsoft 365 and Office | OneNote | Other | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

54 answers

Sort by: Newest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  2. Anonymous
    2022-11-11T15:13:51+00:00

    Glad to see someone experience the same issue that annoying me. I didn't find this thread and I created another one recently.

    Left margin lost in pages created by mobile app - Microsoft Community

    This issue happens instantly each time for pages created on OneNote mobile app (iOS or Android). I follow a suggestion of another user in this community and try to inspect of the XML structure of the page but find no differences.

    This problem remain mysterious to me for a long long while. And it became even more annoying when I work on macOS that the page with this problem moving on screen like dancing crazily. Totally lets the OneNote off the status of work.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2022-10-13T12:28:23+00:00

    I get the same problem when editing on my iPhone an existing page created on Windows 10.

    I'm also getting flashes of black on the screen whilst typing. This only occurs in OneNote. started around the same time.

    It's good to know 'copy/paste to a new page' does fix the problem and any links to the original page remain intact but this is a P.I.A.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2022-10-10T18:03:45+00:00

    My wife has an iPhone and she experiences the exact same problem with pages created on her phone first, then edited on her Windows 11 machine with OneNote desktop.

    Personally, I do experience it from time to time when I edit a page back and forth between my Android device and my Windows 11 machine with OneNote desktop.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2022-10-10T17:59:25+00:00

    I fully agree with you. These are not solutions but merely a copy & paste from some troubleshooting manual for desperate and lost cases.

    Anyway, I am experiencing the exact same problem you are experiencing and as you mentioned, it has nothing to do with the suggested fixes above. Something gets corrupted in the page internal structure, and it is unfortunately not visible.

    Was this answer helpful?

    0 comments No comments