Margins on top and left side of the page disappear in certain pages of notebooks in OneNote desktop version

Anonymous
2022-07-26T05:31:58+00:00

I don't know how to call this problem. I tried searching for solutions online but no answers would come up so I have to post this.

I had trouble displaying some pages in some notebooks on OneNote since last month. Both notebooks created and saved on OneDrive or locally are affected. I don't know if the the app version that came with Windows 10 have this problem (uninstalled it a long time ago). I also don't have another Windows device to check if this is just exclusive to my laptop.

OneNote Version: 2206 (Build 15330.20264 Click-to-Run) Current Channel

Windows Version: Windows 10 21H2 (OS Build 19044.1826)

Device: Aspire A315-57G (has no touch input)

The screenshot below shows how a page in OneNote should appear normally. Note how the margins on top and the left side of the page are displayed:

The other pages, however, have their margins cut off even though the scrollbar shows that there are margins on both the top and left side of the page. Forcing the scrollbar to go leftmost or topmost would force the page to go back to this non-margin display:

I can live with this kind of display if it's just that but the fact that moving text boxes and other objects causes the page to go jerky when moved to those extreme sides renders the page impossible to edit. Not all pages are affected, fortunately, but I don't when those pages will get this same bug or how they even got that bug in the first place.

Anyway, is there a way I can make the page go back to how it was, with the margins displaying properly? Previous versions of the pages with this problem were also affected so I can't use the restore previous page version function.

(07/27/2022) Edit: Since the images were not enough to describe the problem, here's a video. I hope it plays on this site:

(08/02/2022) Edit: Some users suggested that this problem has something to do with syncing from the Android client but this problem also appeared on a notebook created on the desktop version and saved outside of OneDrive so I don't think this is just exclusive to Android-created pages. Nevertheless, here's the info of my Android device:

OneNote Version: 16.0.15330.20214

Android Version: Android 7.0 (Nougat)

Device: LG V20 (non-rooted)

The problem has also nothing to do with my device's hardware/installed other software interfering with OneNote since this also appeared in a device with completely different specs and software version from mine as tested last July 31.

(12/31/2022) Edit: I recently got a new device which came pre-installed with Windows 11 and an old version of Office 365 (I forgot to take a screenshot of the version but I think it's 2204 or earlier). All of the pages that were badly displayed in my old device displayed correctly in my new one. After updating Office, however, those pages displayed incorrectly again. One of the updates introduced in version 2206 and beyond definitely caused this problem.

Microsoft 365 and Office | OneNote | Other | Windows

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  1. Anonymous
    2022-07-29T06:48:32+00:00

    Aren't options 1 and 3 a bit too drastic just to solve a bug that's most probably not hardware-related? My version of OneNote is 202206 which means that it's a June 2022 version and it so happened that I first encountered this problem last month which was also June or probably last 2 weeks of May. And, even if this is hardware-related, why are not all pages affected?

    I did option 2 and opened the notebook with the bug in a newly created local account but the problem remained.

    I created a shareable test notebook as instructed which includes some pages that have this problem. For some reason, the content of the pages were moved to the extreme left side of the page when viewed on browser. I tried moving them a bit to the center to see if that fixes the problem but that only moved the text box to the center. The margins are still not displayed.

    I just realized now that the bug is most likely treating the page as if it's viewed on a mobile phone since viewing OneNote pages on phones usually cut off the margins by default. Normally, the margins should return when viewed on the desktop version as it did before but since last month, that stopped happening in certain pages.

    One of the pages included in the test notebook was originally created on desktop and was never viewed on mobile so I don't think viewing them on mobile triggers this.

    Sometimes to find the root cause, we need to look a little bit deeper. This kind of display problem is often due to compatibility issues between the programs you have installed (whether OneNote or others) and your hardware, and sometimes programs interfere with each other. That's why I suggest you disable hardware graphics acceleration and perform a clean boot. Of course, if you've already tried these and the result is the same, you can ignore these two suggestions.

    I've downloaded the test notebook in my device and I didn't encounter the same problem indeed, with the same version of OneNote and Windows. There is simply no scrollbar at the bottom of the page. So I can't confirm that this is definitely a bug in OneNote or Windows. If you don't have another device, you can ask your family or your friends to have a try on their device, or wait for another member's feedback in Microsoft Community.

    If the problem persists after you've tried everything, please let me know.

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  2. Anonymous
    2022-07-28T16:03:35+00:00

    Sadly, that didn't work.

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  3. Anonymous
    2022-07-28T15:51:12+00:00

    I feel with you 😥

    Another idea which may sound silly: close the notebook and re-open it. Effect ?

    (the reason behind this idea is the possibility of a bug in the local OneNote cache which is recreated after close/open).

    Bernd

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  4. Anonymous
    2022-07-28T01:52:33+00:00

    Although this works, this is honestly more of a band-aid solution. I honestly wouldn't have complained of this bug had it not appeared while I was in the middle of typing a note in a locally created notebook (the note has a single textbox only). The bug seemed to affect only the notebooks synced to OneDrive at first but soon, even my locally created notebooks (some of which was created from OneNote 2010 several years ago) got this bug too even though I've never touched them for years until I checked my notebooks a few weeks after I first encountered this bug.

    The root cause is still not found yet and I have no idea how this is triggered. It just happens randomly. And when it happened, even the past version of the page are also affected which makes the restore previous page version function useless.

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  5. Anonymous
    2022-07-27T14:57:41+00:00

    I think it's a bug within the page data structure. An interesting test would be to select the whole page content using CTRL+A, copy it to a new page and look whether the bug disappears.

    Bernd

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