PowerPoint for Android 11

Anonymous
2022-10-07T10:01:11+00:00

Running Microsoft Office 365 Powerpoint on Android 10 and Android 11 tablets

Screencasting to Samsung 75" TV

When advancing slides screen goes black in presenter mode, on any android tablet I use. Screen is blank of tablet and TV.

Tablets are exclusively for presenting, so no other 3rd party software has been installed except Office 365

I can "end show" and restart, slide will show

I have noticed other people are having this same issue on various versions:

https://answers.microsoft.com/en-us/msoffice/forum/all/screens-go-black-in-presenter-view/2d94191b-b989-4005-ac92-99a8bcf8b6c7

Microsoft 365 and Office | PowerPoint | Other | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-11-06T01:34:14+00:00

    I replied to your advice, how can I move this along to microsoft support?

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  2. Anonymous
    2022-10-09T03:41:16+00:00

    Followed your directions exactly, no change.

    Problem unresolved. There are many people experiencing this same issue.

    Note: The problem does not happen on Apple devices using air play using same Office 365 and ipad with AirPlay.

    It is only on android devices using Screencast that Powerpoint goes blank during presentation mode

    Also noticed the problem in Android screencast happens on the slideshow when "USE IN PRESENTER VIEW" option is checked. When using just regular slideshow, everything is ok

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  3. Anonymous
    2022-10-07T13:37:22+00:00

    Hello Falwil,

    Greetings for the day! I’m an, Independent Advisor and Microsoft user like you and I'm glad to provide you information regarding the PowerPoint issue.

    Could you please make sure you have provided all app permission in you're android devices?

    1. Go to 'App Management'
    2. Search for 'PowerPoint'
    3. Go to Storage usage and clear all Cache
    4. Make sure app app permissions are provided for accessing
    5. Once completed, uninstall the app.
    6. Reinstall PowerPoint app from Google Play.

    Try to install all Office updates from this link - https://support.microsoft.com/office/2ab296f3-7f03-43a2-8e50-46de917611c5

    Hope this information would be useful to you. Please feel free to get back if you need any additional info.

    Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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