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I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".
This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Any updates? I am having this same issue with my kid's phones that are managed by google family link
Also still having this issue. Seems like Android devices managed by Google Family Link can't be enrolled in Defender. It'll be 6 months soon, would be nice to get some update or acknowledgement from Microsoft.
Same here...use family link to cover the gaps from MS Family. Can't log in with Child Account - invalid license error
I've done this multiple times and have multiple tickets on this problem on our two Pixel 6 Pro phones; all tickets (when not disconnected by MS) verify this problem, but have no suggestions? No matter how often we sign in under our Family account, we keep being sent back to the same page telling us to buy a Subscription. We HAVE a Family Subscription!
I have the same issue on my kids account. MS needs to fix this. Only reason I signed up for M365 was so I can use Defender on all android devices. I am thinking about cancelling my subscription.