Unable to sign-in to Microsoft Defender on Android devices for child accounts

Anonymous
2022-06-28T19:22:06+00:00

I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".

This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?

Microsoft 365 and Office | Microsoft 365 Defender | Other | Android

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  1. Sumit 44,416 Reputation points Volunteer Moderator
    2022-07-08T11:02:37+00:00

    No this isn't a Family link issue - it affects others too. I have asked the responsible people if they know about it.

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  2. Anonymous
    2022-07-16T20:59:21+00:00

    Hello Sumit,

    Just curious if there is any update on this. Still seeing this issue on multiple Android tablets. Thanks.

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  3. Sumit 44,416 Reputation points Volunteer Moderator
    2022-07-17T05:53:55+00:00

    Hi les,

    The team told me it was solved the next day. Can you confirm the accounts have a legit M365 subscription?

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  4. Anonymous
    2022-07-17T06:54:14+00:00

    Hi les,

    The team told me it was solved the next day. Can you confirm the accounts have a legit M365 subscription?

    Hi Sumit,

    This is still happening for me, genuine 365 licences from a family M365 subscription. It works for non-junior accounts, just the junior accounts are not working.

    Pete

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  5. Anonymous
    2022-07-17T13:19:11+00:00

    Same here. Still seeing the issue with a valid M365 Family subscription.

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