Unable to sign-in to Microsoft Defender on Android devices for child accounts

Anonymous
2022-06-28T19:22:06+00:00

I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".

This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?

Microsoft 365 and Office | Microsoft 365 Defender | Other | Android

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  1. Anonymous
    2023-10-02T15:07:04+00:00

    Just ran into this issue now myself, trying to get this installed on both of my daughters phones. Laptop was fine, no issues, but again as others have said the phones are managed via Family Link, and for whatever reason this is being blocked.

    A bit disappointed to see no resolution or signs of a fix from MS, and also a complete lack of response beyond the initial 'I am here to help' post.

    Could some traction be made on this please? Would like to use it if I can...

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  2. Anonymous
    2023-10-04T17:19:31+00:00

    I had the same problem.

    Removing the family link supervision waiting a few and refreshing worked for me.

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