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I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".
This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
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it still does not work on my end, both kids have an Android 13 phone, and I still get the invalid license error :(
Hi. I'm sorry to hear that. It seems to me that under certain circumstances this error message appears despite the fact, that there is a valid 365-License.
@Microsoft: Please investigate what causes this message (other than a missing license).
It seems that it works on some android devices (as my sons) and on other ones not (e.g. tablets).
As microsoft family safety doesn't work on android tablets either it must have something to do with that, too (certain parts of the coding in microsoft defender react wrongly depending on the used android device).
You should already know the problem as since one of the updates of microsoft defender in September 2022 it works on my son's smartphone without any changes in the settings (before that I had that error message on his device, too).
Please provide the users with a complete list of all known causes of that error message to rule out wrong settings in the device.
And you could try it out yourself with a variety of android devices in connection with microsoft defender and google family link.
As far as I learned it works fine on all android devices without google family link.
Kind regards,
Alois
Hello!
With us it is the identical problem.
Defender is installed on three Android phones.
My wife has it without Google Family Link. The Defender works.
Mine with Google Family Link. Defender works.
On our daughter with MS child account and Google Family Link. Defender does not work.
What really disappoints me is that Microsoft seems to just ignore this problem. As a customer you are willing to commit to Microsoft and then you are disappointed again and again.
We are experiencing this same thing. My wife and I are using defender on our devices that are not managed by Google family link. I can even see my kids on my defender and have them setup for monitoring. However when I try to install the latest ms defender from the Google play store I get the invalid license. I even tried signing in with my account and see the same thing. My daughters phone is an S22 and we have had a family plan for over 7 years.
I got a wonderful marketing email about defender for family subscriptions yesterday that even used on children's safety.
Unfortunately, it still doesn't work on my children's accounts attached to my M365 Family subscription.
What gives, Microsoft? Do I need to track down the Product Manager via my Micsor9ft connections?