Unable to sign-in to Microsoft Defender on Android devices for child accounts

Anonymous
2022-06-28T19:22:06+00:00

I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".

This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?

Microsoft 365 and Office | Microsoft 365 Defender | Other | Android

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  1. Anonymous
    2022-09-08T17:17:13+00:00

    Thanks Alois. Can anyone else confirm if this is working for them now?

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  2. Anonymous
    2022-09-08T06:56:57+00:00

    Hello. After one of the last updates it works fine.

    BR

    Alois

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  3. Anonymous
    2022-09-08T04:08:12+00:00

    Hello Sumit,

    Any update on this? Thanks.

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  4. Anonymous
    2022-09-07T19:05:38+00:00

    Same issue here with child's account and family link.

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  5. Anonymous
    2022-08-10T17:28:36+00:00

    Just adding a +1 to having this issue. I have an office 365 family account and setup Defender on both myself and wife's phones, no issue, but it doesn't work on childs device with the same invalid license error. Child has an active and valid O364 account that they can log into from the phone for other features, eg One drive so I know the account is good.

    Very frustring and would like to get this fixed please!

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