Unable to sign-in to Microsoft Defender on Android devices for child accounts

Anonymous
2022-06-28T19:22:06+00:00

I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".

This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?

Microsoft 365 and Office | Microsoft 365 Defender | Other | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-01-27T15:20:02+00:00

    Same thing. 2 new samsung android devices that I setup for my kids, and we use Google Family Link as well as Microsoft Family Safety.

    • I installed Defender (and manually had to approve the install of the app through family safety, because I have restrictions on app installation) on both of the devices.
    • When I go to "Sign in", I get the "Invalid license, please contact administrator" message on both devices.
    • Both children have a valid M365 license and are part of the Family in Microsoft Family Safety

    Keeping kids safe really shouldn't be this difficult. Part of protecting your kids is getting some kind of an antimalware software on their devices.

    Microsoft needs to walk through this step by step, there's clearly a bug here.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-12-12T04:59:23+00:00

    I have the same issue on my kids account. MS needs to fix this. Only reason I signed up for M365 was so I can use Defender on all android devices. I am thinking about cancelling my subscription.

    Hi. Thanks for confirming that this problem is affecting other accounts -- not just ours!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-12-12T04:05:04+00:00

    I have the same issue on my kids account. MS needs to fix this. Only reason I signed up for M365 was so I can use Defender on all android devices. I am thinking about cancelling my subscription.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-12-09T23:37:40+00:00

    I've done this multiple times and have multiple tickets on this problem on our two Pixel 6 Pro phones; all tickets (when not disconnected by MS) verify this problem, but have no suggestions? No matter how often we sign in under our Family account, we keep being sent back to the same page telling us to buy a Subscription. We HAVE a Family Subscription!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-12-07T03:17:46+00:00

    Same here...use family link to cover the gaps from MS Family. Can't log in with Child Account - invalid license error

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments