Unable to sign-in to Microsoft Defender on Android devices for child accounts

Anonymous
2022-06-28T19:22:06+00:00

I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".

This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?

Microsoft 365 and Office | Microsoft 365 Defender | Other | Android

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  1. Anonymous
    2022-07-21T22:41:47+00:00

    I am having the same issue with Microsoft 365 Family subscription on Samsung Note 20.

    I installed Defender on Windows 11 without any issues and I installed Office Mobile on my phone without a problem, but Defender on Android keeps giving me "invalid license" error message.

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  2. Anonymous
    2022-07-17T23:38:14+00:00

    Still happening to me. I just renewed the subscription last July 14. I noticed that If I signed-in as different user in my device and use my child's ms account, it is working fine but not on their devices. Tried this with multiple devices already.

    This means the child's ms login with defender is working fine only for android device that is using parent google account.

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  3. Anonymous
    2022-07-17T13:19:11+00:00

    Same here. Still seeing the issue with a valid M365 Family subscription.

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  4. Anonymous
    2022-07-17T06:54:14+00:00

    Hi les,

    The team told me it was solved the next day. Can you confirm the accounts have a legit M365 subscription?

    Hi Sumit,

    This is still happening for me, genuine 365 licences from a family M365 subscription. It works for non-junior accounts, just the junior accounts are not working.

    Pete

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  5. Sumit 44,416 Reputation points Volunteer Moderator
    2022-07-17T05:53:55+00:00

    Hi les,

    The team told me it was solved the next day. Can you confirm the accounts have a legit M365 subscription?

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