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I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".
This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had the same problem.
Removing the family link supervision waiting a few and refreshing worked for me.
Just ran into this issue now myself, trying to get this installed on both of my daughters phones. Laptop was fine, no issues, but again as others have said the phones are managed via Family Link, and for whatever reason this is being blocked.
A bit disappointed to see no resolution or signs of a fix from MS, and also a complete lack of response beyond the initial 'I am here to help' post.
Could some traction be made on this please? Would like to use it if I can...
I tried this method and can confirm that it works! I can also confirm that the Family Link restriction is causing the error. Following the steps in the linked guide will bypass the restriction.
Please note: On my end, after I re-added the child's Google account, Defender notified me that I needed to re-log in to the child's MS account. For some reason, I had to re-log in a couple of times before it went through, but after that, everything worked fine.
I do not feel confident in following this procedure. School has just started and a lot of the schoolapps are linked to the google account. I'm worried that deleting it from the phone will "reset" all these apps.
Thanks! Did it work for you? I will try this later.