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I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".
This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
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Thanks Alois. Can anyone else confirm if this is working for them now?
Hi. I'm facing the same error. Android with family link and the logon to defender results in the above mentioned error. Even after the last patch a few days ago.
Br
Alois
No. I have a G Suite (paid) google account that (for incomprehensible to me reasons) doesn't support any of the family oriented Google services.
I am having the same issue with Microsoft 365 Family subscription on Samsung Note 20.
I installed Defender on Windows 11 without any issues and I installed Office Mobile on my phone without a problem, but Defender on Android keeps giving me "invalid license" error message.
Is the Samsung Note 20 in question managed via Google Family Link? That seems to be a common factor with the Invalid License error so far.
Still happening to me. I just renewed the subscription last July 14. I noticed that If I signed-in as different user in my device and use my child's ms account, it is working fine but not on their devices. Tried this with multiple devices already.
This means the child's ms login with defender is working fine only for android device that is using parent google account.