Unable to sign-in to Microsoft Defender on Android devices for child accounts

Anonymous
2022-06-28T19:22:06+00:00

I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".

This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?

Microsoft 365 and Office | Microsoft 365 Defender | Other | Android

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  1. Anonymous
    2023-04-19T09:09:09+00:00

    Hello!

    With us it is the identical problem.

    Defender is installed on three Android phones.

    My wife has it without Google Family Link. The Defender works.

    Mine with Google Family Link. Defender works.

    On our daughter with MS child account and Google Family Link. Defender does not work.

    What really disappoints me is that Microsoft seems to just ignore this problem. As a customer you are willing to commit to Microsoft and then you are disappointed again and again.

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  2. Anonymous
    2022-12-12T04:05:04+00:00

    I have the same issue on my kids account. MS needs to fix this. Only reason I signed up for M365 was so I can use Defender on all android devices. I am thinking about cancelling my subscription.

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  3. Anonymous
    2022-08-10T17:28:36+00:00

    Just adding a +1 to having this issue. I have an office 365 family account and setup Defender on both myself and wife's phones, no issue, but it doesn't work on childs device with the same invalid license error. Child has an active and valid O364 account that they can log into from the phone for other features, eg One drive so I know the account is good.

    Very frustring and would like to get this fixed please!

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  4. Anonymous
    2022-07-21T22:41:47+00:00

    I am having the same issue with Microsoft 365 Family subscription on Samsung Note 20.

    I installed Defender on Windows 11 without any issues and I installed Office Mobile on my phone without a problem, but Defender on Android keeps giving me "invalid license" error message.

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  5. Anonymous
    2022-06-28T23:46:58+00:00

    Emmanuel,

    Thanks for your reply. I tried reinstalling using the method you suggested and it did not help, I still get the same error. My child's email address was just created and is purely associated with the Microsoft Family account. It is being spelled correctly. Again, I am not getting an error related to invalid username or password, but that the "license" associated with the accounts are invalid.

    As I mentioned, these Microsoft accounts were just created for this purpose and are not associated with any work or school account. This same issue is happening with two separate accounts on two separate Android devices. Any further assistance you can offer would be appreciated. Thanks.

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