Text disappearing and reappearing while typing MS word

Anonymous
2022-10-18T02:21:04+00:00

Hey All,

Running windows 11. ASUS m16.

Today a very weird quirk in word cropped up. As I'm typing, words that I've just typed will have random letters disappear and then reappear. When I delete something, sometimes the thing I just deleted will reappear on the document only to disappear when I'm typing elsewhere. No lag or anything happening, just randomly disappearing characters and reluctantly deleted words. Any idea if this is an issue related to a recent patch?

Cheers,

Nate

Microsoft 365 and Office | Word | For education | Windows

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Anonymous
2023-05-10T09:01:09+00:00

Enabling typing suggestions as suggested by MH524 on 23rd Feb 2023 seems to reduce, but not fully fix the issue for me. However, the suggestion popups are VERY distracting! Perhaps the suggestions popup causes a refresh of the image which clears the missing characters.

HOWEVER, I THINK I FOUND A FIX, based on this idea of "refreshing".

I found an article on techpowerup entitled "Graphical glitch in Word and Outlook (Office 365)".

I don't have GeForce Experience installed, but I do have Nvidia control panel, so I did the following things (I'm not sure that all of them are needed), but this is now fixed and working for me:

  1. In Nvidia control panel, I added Word and Outlook as separate programs to my "Manage 3D settings" under the "Program Settings" tab and for both I set the following:
  2. "Low latency mode" = Ultra.
  3. "power management mode = Nvidia recommended
  4. "preferred refresh rate = highest available.
  5. "vertical sync" = on

I restarted Word and Outlook and the disappearing characters are gone!

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  1. Anonymous
    2023-01-04T14:37:32+00:00

    I've also had the issue for a few weeks. Finally tried to figure out what is going on. Running Win11 22H2, with 13th Gen Intel CPU, and 3060 Nvidia. Brand new machine. This is infuriating. Typing is broken!!

    Never had text-disappearing issues with previous computers using Nvidia cards either.

    I fully expect Microsoft to point at Nvidia, and Nvidia to point back at Microsoft. Awesome. Probably take 2 years to fix.

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  2. Anonymous
    2023-01-04T17:13:44+00:00

    Thanks for your reply.

    After some deep digging, here is what i discovered:

    1. on same PC connected to same external screen via HDMI,DP with office 2016, everything works just fine!
    2. connecting to same screen other laptop with office 2021, but via intel GPU works just fine.
    3. Only where all 3 meet: windows 11, RTX 3070, Office 2021 - text disappears.

    I think this issue is related to both MS & Nvidia. I will contact them as well, but as you can see here, no word from MS just yet.

    I also tried to contact MS support via phone, but they refuse to provide, saying long BS i didn't even understand.

    They may not wanna give support to a product we only pay once for. they want you and me to purchases a 365 subscription.

    Microsoft I'm still waiting for your answer.

    Update: This problem is certainly related to both office 2021 and nvidia driver. today I bought a new DP cable which is capable of 8k

    at 60hz and 4k and 120 hz. my laptop has 2 DPs. one is plugged in to intel gpu, and the other to nvidia gpu. while the screen was connected to intel gpu, no problem at all. everything works flawlessly, the moment it was plugged to nvidia dp, the problem returns.

    Update2: I've contacted nvidia and provided them with all evidence i have, they said: we are working with ms on a fix. I will keep posting here.

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  3. Anonymous
    2023-01-11T02:33:48+00:00

    My Win11 just updated to latest version and I was getting this issue as well. I pressed the insert key and it stopped. Like the OS update turned on insert by default on the keyboard.

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  4. Anonymous
    2023-01-13T02:34:12+00:00

    I tried that several times with no luck.

    According to nvidia, MS aware of this issue and it will be fixed in the next office update. the only work around now is to plug the screen to intel integrated graphic card.

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