MS Access "Can't complete the Output operation"

Anonymous
2022-07-16T01:05:33+00:00

I have an Access DB which has a number of reports that can be exported - mostly in .xls format. Starting the last few days, attempting to export the reports for some users results in Runtime Error 2587 - "Can't complete the output operation". This only happens with .xls. All other export formats work without issue - .pdf, .rtf, .txt. I have tried performing exports directly through the ribbon to isolate and ensure there's no syntax or similar issue with my VB code. When attempting to export through the ribbon, the error message still says "Can't complete the output operation". Again, I can export these same reports to all the other available formats from the ribbon with no issue. It's just excel causing the issue.

I cannot replicate this issue on my system which makes troubleshooting difficult. Based on the limited similar issue's I've found posted I have had the end users with this issue attempt running a repair on Office 365 and rebooting their systems with no success. I am not a system admin so my access is limited and am currently waiting on assistance from that department.

Some users are running Win 10, some Win 11. All users have the same Surface pro. All users have Office 365 installed from the same package. I've had users with this issue send me their .mdb to try on my system and the issue goes away - further indicating this is an issue with the particular devices, and not with the database itself.

Logically speaking, it sounds to me like an issue with Office but this is a little above me so looking for some guidance on how I may be able to troubleshoot such an issue, especially being that I can only attempt fixes remotely on other users' systems.

Thank you!

Microsoft 365 and Office | Access | For business | Other

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Anonymous
2022-07-18T22:41:32+00:00

If you are using Office 365 Current Channel, which is Version 2206, there is an update available, which you can get by choosing File/Account/Office Updates/Update Now. This should take you to Build 15330.20264.

Can anyone who is hitting this problem update to this version, and let us know if you are still seeing a problem with import/export?

Shane Groff

Access Engineering

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  1. Anonymous
    2022-08-17T01:51:45+00:00

    My W10 PC had this problem. I suspect it was due to a Windows update. I switched my access programs to a new Windows 11 PC we were setting up. All the programs ran well and sent out the emails. After 2 weeks, when I tested the Windows 10 PC again, it ran without a problem and still runs without a problem. I again suspect it was an update that fixed it. I have no idea what update it was since I do not manage that process.

    Have your team apply any outstanding Windows updates.

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  2. Anonymous
    2022-08-16T13:26:26+00:00

    Hello,
    Our current MS 365 version is 2108 (Build 14326.1062)
    After installation of Microsoft 365 Apps Update - Semi-Annual Enterprise Channel Extended Quality Update users lost possibility to import reports from Access to Excel.
    Does Microsoft has another solution how to fix this problem except updating Office to version 2206?
    Sincerely,
    Artem

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  3. Anonymous
    2022-08-16T13:10:31+00:00

    I am running Microsoft Office LTSC Professional Plus 2021 and am getting the error message

    Err Num: 2059 Microsoft Access cannot find the object '|1'.

    When I am executing the following line of code:

    DoCmd.OutputTo acOutportReport, strReportName, acFormatPDF, strPathName, False

    strReportName is the access report nameed: rptBinsEmailEmpty_Out

    strPathName is set to the full path and file name: "K:\CBCS\Bulk Bins\BinSlips" & recColmEmail!BinColm & ".pdf"

    I know the report exist as I open i tin print preview in the line of code before the Output statement.

    I have been runing MS updates on a daily basis for about a month now. Are you or anyone else able to tell me what my problem is and if a "bug" when I can expect to see a resolution?

    Thanks.

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  4. Anonymous
    2022-08-12T19:18:15+00:00

    Thank you. I apologize for missing that.

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