Trying to connect message when Saving in Excel 365

Anonymous
2022-07-12T23:03:31+00:00

Split from this thread.

Same issue in our office. All users with O365. It started over this past weekend (07/09/2022). Only Excel files when doing a Save As, Browse. Some users experience it with File Open.

All other applications work without issue. Nothing in event viewer shows any problems.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2022-07-22T18:08:43+00:00

    I was having the same issue also.

    Current Channel, Build 2206, Version 15330.20246, 15330.20230 and 15330.20266 all have the issue.

    My fix below
    Enable gpo to change channel to the latest release of the Monthly Enterprise Channel
    gpupdate and rebooted end user pc.

    Open any office app and click update now. Update installed, latest monthly build 2205, version 15225.20356 and now no longer getting 'trying to connect' message.

    Tested on two different client that were both having same issue and so far so good

    Steps + admx files for gpo https://docs.microsoft.com/en-us/deployoffice/change-update-channels

    Or you can manaully fix it by changing the save location in the office apps.

    Then, also map the user redirected folder and hide then quick access shortcuts and show them how to access their redirected folders from the mapped drive

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  2. Anonymous
    2022-07-22T20:03:34+00:00

    Hi

    We wanted to indicates that we have the same issue with all Office 365 Desktop apps since around 2 weeks.

    It seems to affect Office version at least Version 2206 (build 15330.20216) and later.

    And it happens when "My Documents" is redirected to a Network DFS or Server share (not sure about this because we always expose shares via DFS).

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  3. Anonymous
    2022-07-22T20:15:41+00:00

    I would like to know witch GPO exactly are you refering to disable WebClient Service.

    Also, what are the impacts of disabling that service (on Sharepoint access and all Microsoft Cloud solution, Teams, ...).

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  4. Anonymous
    2022-07-22T20:21:01+00:00

    I have stopped manually the services "Web Client" on my workstation and it haven't resolve the issue (but My Excel was already opened).

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  5. Anonymous
    2022-07-22T21:59:21+00:00

    This also seems to be affecting retail builds the same way. We just rolled out updates to 2206 15330.20230 and the problem exists there as well. The difference here is that I cannot seem to find a way to roll back the update or install to an older version. I have tried some of the suggestions with building an XML configuration file with the build I want to download, but it has not worked. It started up the day I left town on vacation (07/12/2022). I got off the plane and had at least a half dozen messages with people having this message pop up. I would love a solution to get an older version installed. Sadly, there is no rollback feature for Office Updates via the retail channel.

    I can confirm that if I map to a drive letter, the issue completely disappears. It is only for anything that is hitting a UNC path.

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