Trying to connect message when Saving in Excel 365

Anonymous
2022-07-12T23:03:31+00:00

Split from this thread.

Same issue in our office. All users with O365. It started over this past weekend (07/09/2022). Only Excel files when doing a Save As, Browse. Some users experience it with File Open.

All other applications work without issue. Nothing in event viewer shows any problems.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2022-07-27T15:28:38+00:00

    I found this fix as well earlier today before checking my email. It worked fine. I went and rolled back to the last build of 2205 and it worked out so far with two test machines. going to roll it wide until a version fix occurs. I can tell you that most current build has not fixed the issue yet.

    I found this way to roll back Microsoft Office 365 to a previous version.

    Open Windows Command Prompt as Administrator, run the commands:

    cd C:\Program Files\Common Files\Microsoft Shared\ClickToRun

    officec2rclient.exe /update user updatetoversion=16.0.XXXX.XXXX

    The version Current Channel 16.0.15225.20288(2022 June 14) worked for me.

    You can find the Update history for Microsoft 365 Apps here:

    https://docs.microsoft.com/en-gb/officeupdates/update-history-microsoft365-apps-by-date

    I have Automatic Updates disabled until now.

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    4 people found this answer helpful.
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  2. Anonymous
    2022-07-27T14:54:33+00:00

    I found this way to roll back Microsoft Office 365 to a previous version.

    Open Windows Command Prompt as Administrator, run the commands:

    cd C:\Program Files\Common Files\Microsoft Shared\ClickToRun

    officec2rclient.exe /update user updatetoversion=16.0.XXXX.XXXX

    The version Current Channel 16.0.15225.20288(2022 June 14) worked for me.

    You can find the Update history for Microsoft 365 Apps here:

    https://docs.microsoft.com/en-gb/officeupdates/update-history-microsoft365-apps-by-date

    I have Automatic Updates disabled until now.

    Was this answer helpful?

    1 person found this answer helpful.
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  3. Anonymous
    2022-07-27T14:29:17+00:00

    You will need to disable the service, stopping it is not enough. The service is a manual one and Office calls it to start.

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  4. Anonymous
    2022-07-25T12:55:57+00:00

    I can now confirm that it happens when "My Documents" is redirected to a DFS share or directly a server share!

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  5. Anonymous
    2022-07-25T11:45:01+00:00

    We have the same problem too with DFS profile user and Office H&B 2019 2206!!

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