This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Split from this thread.
Same issue in our office. All users with O365. It started over this past weekend (07/09/2022). Only Excel files when doing a Save As, Browse. Some users experience it with File Open.
All other applications work without issue. Nothing in event viewer shows any problems.
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It's also affecting Microsoft Project, roll back not an option for me either.
Same problem here, 35 employees complaining now for a few weeks. We have Documents redirected to a file server share (we don't use DFS). Connecting takes 30 seconds in Outlook 365, Outlook 2016 and in Excel 365 and Excel 2016. Word is doing fine. Problem is the same on Windows 10 and Windows 11. Rolling back Office is not an option, we need a fix!
Microsoft told us that they were aware of the problem.
But did not told us any version target...
So, everybody that communicates with Microsoft is welcome, to keep that problem as a high priority...
Do we have any official response from MS? Not seeing this issue listed yet in beta channel.
For everyone,
Our organization have opened an official case to Microsoft about this situation.
Office Logs has been sent to Microsoft.
Don't know yet if it will be corrected, but I will keep information up to date in this post.
Also, the problem only occurs in Outlook and Excel when "Save as" tries to access "Documents" that has been redirected.
It does not seems to happen with Word and PowerPoint.
It does not happens with a user chose to open a document and access "Documents".
Instead of rolling back to an older Office 365 version on all workstations, by deploying a script or a package (in reference to AlexRib_sup suggestion), I believe that disabling by Group policies the service WebClient (as suggested by NaftaliGross) is simpler and easier to undo (by just delete the GPO) when Microsoft will publish a new version that corrects the problem.
Effectively, when disabled, the problem does not seems to happens.
But we haven't test yet impacts on shared cloud files (Teams files, sharepoint files, ...).