Trying to connect message when Saving in Excel 365

Anonymous
2022-07-12T23:03:31+00:00

Split from this thread.

Same issue in our office. All users with O365. It started over this past weekend (07/09/2022). Only Excel files when doing a Save As, Browse. Some users experience it with File Open.

All other applications work without issue. Nothing in event viewer shows any problems.

Microsoft 365 and Office | Excel | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-08-09T16:07:31+00:00

    "There is a workaround that you can do" lol...

    What is MS's award for finding the workaround?

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  2. Anonymous
    2022-08-09T02:40:35+00:00

    WebDAV will stop working in Explorer. This includes opening a Sharepoint library in Explorer and mapping a drive to a Sharepoint library. You can work around this with OneDrive. More details on mapping drives and accessing via OneDrive is at the following URL.

    https://support.microsoft.com/en-us/office/map-a-network-drive-to-a-sharepoint-library-751148de-f579-42f9-bc8c-fcd80ccf0f53

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  3. Anonymous
    2022-08-08T23:44:33+00:00

    Hi Alison,

    Thank you for the work around. Do you have any documentation that shows which MS services rely on the Web Client service that you suggest disabling? I am worried that we might fix one problem but create others.

    Thanks!

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  4. Anonymous
    2022-08-08T23:36:14+00:00

    Hello,

    Our developers have been able to identify the root cause of this issue. We will provide updates as soon as there is a known fix coming up.

    There is a workaround that you can do instead of downgrading to an older version, which is turning off the Web Client service in Windows Services. You can find and disable this service by doing a search for "Services" and opening up the Services application. Then, do a search for "Web Client", right click and select "Properties" and then change "Startup type" to "Disabled".

     Image

    This will help you in the meantime, I hope you find it useful.

    Thank you,

    Best regards,

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  5. Anonymous
    2022-08-08T15:40:58+00:00

    The Problem area for me is with Excel, Outlook, and MS Project, Word seems to be fine. It only happens on the first Save or if you exit out and back in and try to save again, about 10-15 sec delay. Its becoming a big problem. Roll back not an option! Let's go Microsoft!

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