When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS

Anonymous
2022-05-28T22:46:07+00:00

Hi all.

When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS.

It doesn't happen often. Only when a lot of small files are downloaded. Reinstalling OneDrive doesn't help.

panic(cpu 0 caller 0xfffffe00275bbfec): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.805'

OneDrive 22.099.0508.0001 from App Store

MacOS 12.4 M1 Pro MAX

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-06-14T13:48:28+00:00

    Same thing is happening to me... I had to uninstall OneDrive since it wasn't downloading my files to work offline. Ever since it's syncing, it hangs multiple times a day. Computer freezes, then fans speed up and shuts down.

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  2. Anonymous
    2022-06-14T14:54:30+00:00

    I followed the technical support's instructions, deleted EVERTYHING from my computer. Took 2 days to sync 28 GB (which is insane). No kernel panic until the very end... only had one so far but it's not boding well. (I'm still on 22.116)

    Tried Mountain Duck as an alternative client -> never got the aforementioned 28GB to sync. The logs show Microsoft throttles access to the files... nice.

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  3. Anonymous
    2022-06-15T03:00:46+00:00

    Hi All,

    This issue was posted to the Service Health Dashboard (SHD) as incident OD391861 starting at May 30, 2022, at 5:49 AM UTC. The user experience of this incident is Users may experience an operating system restart when utilizing OneDrive for Business for Mac.

    Meanwhile, to make it easier for others to identify this issue, we will close/lock the thread. We suggest subscribing to thehttps://answers.microsoft.com/en-us/msoffice/forum/msoffice_onedrivefb-mso_mac-mso_o365b/2nd-onedrive-account-in-m1-macbook-pro/1ee73a0c-71c9-44cf-be3b-b7dc19aef863?messageId=6a3c4965-78cc-4a6e-90e3-613861c64908primary thread. We will post all the information in the primary thread to benefit all members. OneDrive cause panic on Mac - Microsoft Community

    Best Regards,

    Mia

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  4. Anonymous
    2022-06-15T22:17:27+00:00

    Still F***ng crashing on the latest version 22.121.0605.0002. For God sake sort out this mess, how incompetent can you be

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  5. Anonymous
    2022-06-15T22:47:45+00:00

    Still F***ng crashing on the latest version 22.121.0605.0002. For God sake sort out this mess, how incompetent can you be

    You have to get to .0003.

    I'm on 22.116.0529.0003 without issue.

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