When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS

Anonymous
2022-05-28T22:46:07+00:00

Hi all.

When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS.

It doesn't happen often. Only when a lot of small files are downloaded. Reinstalling OneDrive doesn't help.

panic(cpu 0 caller 0xfffffe00275bbfec): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.805'

OneDrive 22.099.0508.0001 from App Store

MacOS 12.4 M1 Pro MAX

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-06-05T23:44:45+00:00

    Generally, downloading the 400 MB size of the content shouldn't cause any problem and if the problem happens even after launching your Mac in the Safe Mode, I suggest you narrow down the behavior by creating a new user account on the problematic Mac.

    The Mac isn't what's "problematic". Problematic is how poorly Microsoft codes its software, and that it doesn't have any testing before publishing. I've had the same problem twice in the less than a week I've had my Mac Studio, both times Onedrive caused a Kernel Panic, specifically the file 'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.912'

    How about you fix your flaky software instead of asking users to install another version or boot in safe mode, which does nothing to fix your buggy software?

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  2. Anonymous
    2022-06-06T14:02:03+00:00

    Same issue here.

    On a MacBook Pro (13-inch, 2017) with Mac OS 12.4 and OneDrive 22.099.0508.0001

    Hope they solve this quick.

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  3. Anonymous
    2022-06-07T08:37:27+00:00

    Same issue since 12.4 :(

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  4. Anonymous
    2022-06-07T11:31:15+00:00

    Same problem here... Mac Mini M1 with macOS 12.4, One Drive version 22.111.0522.0002 (Standalone), installed today... have had issues with previous versions of OneDrive too, since macOs 12.4. No files to update, the computer just restarted...

    panic(cpu 0 caller 0xfffffe0010bc3430): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.46431'
    Debugger message: panic
    Memory ID: 0xff
    OS release type: User
    OS version: 21F79
    Kernel version: Darwin Kernel Version 21.5.0: Tue Apr 26 21:08:29 PDT 2022; root:xnu-8020.121.3~4/RELEASE_ARM64_T8101
    Fileset Kernelcache UUID: 6761FE24D814C*************DB023146F8
    Kernel UUID: B747B891-04************37610520
    iBoot version: iBoot-7459.121.3
    secure boot?: YES
    Paniclog version: 13
    KernelCache slide: 0x0000000008aa8000
    KernelCache base: 0xfffffe000faac000
    Kernel slide: 0x0000000009250000
    Kernel text base: 0xfffffe0010254000
    Kernel text exec slide: 0x0000000009338000
    Kernel text exec base: 0xfffffe001033c000
    mach_absolute_time: 0xa846bb4a5ec
    Epoch Time: sec usec
    Boot : 0x629749bc 0x000e0566
    Sleep : 0x629e7c15 0x00026141
    Wake : 0x629e7fec 0x00065492
    Calendar: 0x629f10db 0x000da1a9

    Zone info:
    Zone map: 0xfffffe1026f20000 - 0xfffffe3026f20000
    . VM : 0xfffffe1026f20000 - 0xfffffe14f3bec000
    . RO : 0xfffffe14f3bec000 - 0xfffffe168d584000
    . GEN0 : 0xfffffe168d584000 - 0xfffffe1b5a250000
    . GEN1 : 0xfffffe1b5a250000 - 0xfffffe2026f1c000
    . GEN2 : 0xfffffe2026f1c000 - 0xfffffe24f3be8000
    . GEN3 : 0xfffffe24f3be8000 - 0xfffffe29c08b4000
    . DATA : 0xfffffe29c08b4000 - 0xfffffe3026f20000
    Metadata: 0xfffffe7524780000 - 0xfffffe752c780000
    Bitmaps : 0xfffffe752c780000 - 0xfffffe75323a0000

    CORE 0 recently retired instr at 0xfffffe00104d19d4
    CORE 1 recently retired instr at 0xfffffe00104d2fb0
    CORE 2 recently retired instr at 0xfffffe00104d2fb0
    CORE 3 recently retired instr at 0xfffffe00104d2fb0
    CORE 4 recently retired instr at 0xfffffe00104d2fb4
    CORE 5 recently retired instr at 0xfffffe00104d2fb4
    CORE 6 recently retired instr at 0xfffffe00104d2fb4
    CORE 7 recently retired instr at 0xfffffe00104d2fb4
    CORE 0 PVH locks held: None
    CORE 1 PVH locks held: None
    CORE 2 PVH locks held: None
    CORE 3 PVH locks held: None
    CORE 4 PVH locks held: None
    CORE 5 PVH locks held: None
    CORE 6 PVH locks held: None
    CORE 7 PVH locks held: None
    CORE 0 is the one that panicked. Check the full backtrace for details.
    CORE 1: PC=0xfffffe0010922374, LR=0xfffffe0010427894, FP=0xfffffe75474dbad0
    CORE 2: PC=0xfffffe00103ca9dc, LR=0xfffffe00103ca9dc, FP=0xfffffe7546e83f00
    CORE 3: PC=0xfffffe00103ca9dc, LR=0xfffffe00103ca9dc, FP=0xfffffe75429b3f00
    CORE 4: PC=0xfffffe00103fb1b0, LR=0xfffffe001260ea20, FP=0xfffffe7541c63d90
    CORE 5: PC=0xfffffe00104bff38, LR=0xfffffe00104ce520, FP=0xfffffe754722be90
    CORE 6: PC=0xfffffe00104bff38, LR=0xfffffe00104ce520, FP=0xfffffe75419cbe90
    CORE 7: PC=0xfffffe001034e118, LR=0xfffffe0010400858, FP=0xfffffe75444dad00
    Compressor Info: 9% of compressed pages limit (OK) and 12% of segments limit (OK) with 1 swapfiles and OK swap space
    Panicked task 0xfffffe29c084a6d0: 2759 pages, 3 threads: pid 1: launchd
    Panicked thread: 0xfffffe1b5bd3c820, backtrace: 0xfffffe7546f0b5d0, tid: 2742759
    lr: 0xfffffe0010395100 fp: 0xfffffe7546f0b640
    lr: 0xfffffe0010394dc8 fp: 0xfffffe7546f0b6b0
    lr: 0xfffffe00104d95c8 fp: 0xfffffe7546f0b6d0
    lr: 0xfffffe00104cb878 fp: 0xfffffe7546f0b740
    lr: 0xfffffe00104c9524 fp: 0xfffffe7546f0b800
    lr: 0xfffffe00103437f8 fp: 0xfffffe7546f0b810
    lr: 0xfffffe0010394a50 fp: 0xfffffe7546f0bbb0
    lr: 0xfffffe0010394a50 fp: 0xfffffe7546f0bc20
    lr: 0xfffffe0010bba5d4 fp: 0xfffffe7546f0bc40
    lr: 0xfffffe0010bc3430 fp: 0xfffffe7546f0bcb0
    lr: 0xfffffe00108ceee0 fp: 0xfffffe7546f0bd80
    lr: 0xfffffe00108ce500 fp: 0xfffffe7546f0be10
    lr: 0xfffffe00108ee8a0 fp: 0xfffffe7546f0be90
    lr: 0xfffffe00108eedb0 fp: 0xfffffe7546f0bee0
    lr: 0xfffffe001038d004 fp: 0xfffffe7546f0bf10
    lr: 0xfffffe0010343d6c fp: 0xfffffe7546f0bf20

    last started kext at 8666148091921: com.apple.filesystems.exfat 1.4 (addr 0xfffffe001021b110, size 6202)
    last stopped kext at 8834980878358: com.apple.filesystems.exfat 1.4 (addr 0xfffffe001021b110, size 6202)
    loaded kexts:
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleALSColorSensor 1.0.0d1
    com.apple.UVCService 1
    com.apple.driver.AppleBiometricServices 1
    com.apple.driver.CoreKDL 1
    com.apple.driver.usb.AppleUSBHostBillboardDevice 1.0
    com.apple.iokit.SCSITaskUserClient 456.121.3
    com.apple.driver.DiskImages.ReadWriteDiskImage 493.0.0
    com.apple.driver.DiskImages.UDIFDiskImage 493.0.0
    com.apple.driver.DiskImages.RAMBackingStore 493.0.0
    com.apple.driver.DiskImages.FileBackingStore 493.0.0
    com.apple.driver.AppleAOPVoiceTrigger 140.1
    com.apple.driver.BCMWLANFirmware4378.Hashstore 1
    com.apple.driver.SEPHibernation 1
    com.apple.iokit.AppleBCM5701Ethernet 11.0.0
    com.apple.driver.AppleUSBDeviceNCM 5.0.0
    com.apple.driver.AppleThunderboltIP 4.0.3
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.nke.l2tp 1.9
    com.apple.filesystems.tmpfs 1
    com.apple.driver.ApplePMP 1
    com.apple.filesystems.lifs 1
    com.apple.filesystems.apfs 1934.121.2
    com.apple.AppleEmbeddedSimpleSPINORFlasher 1
    com.apple.IOTextEncryptionFamily 1.0.0
    com.apple.filesystems.hfs.kext 583.100.10
    com.apple.security.BootPolicy 1
    com.apple.BootCache 40
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.driver.ApplePMPFirmware 1
    com.apple.driver.AppleSmartIO2 1
    com.apple.driver.AppleSPMIPMU 1.0.1
    com.apple.driver.AppleTAS5770LAmp 550.3
    com.apple.driver.AppleCS42L83Audio 550.3
    com.apple.driver.AppleSPIMC 1
    com.apple.driver.AppleAVD 564
    com.apple.driver.AppleMobileDispH13G-DCP 140.0
    com.apple.driver.AppleJPEGDriver 4.8.1
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    com.apple.AGXG13G 190.20
    com.apple.driver.usb.AppleSynopsysUSB40XHCI 1
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    com.apple.driver.AppleS8000AES 1
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    com.apple.driver.AppleS8000DWI 1.0.0d1
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    com.apple.driver.AppleM68Buttons 1.0.0d1
    com.apple.driver.AppleBluetoothModule 1
    com.apple.driver.AppleSamsungSerial 1.0.0d1
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    com.apple.driver.AppleT8101 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.usb.AppleUSBUserHCI 1
    com.apple.iokit.IOKitRegistryCompatibility 1
    com.apple.iokit.EndpointSecurity 1
    com.apple.driver.AppleDiskImages2 126.100.13
    com.apple.AppleSystemPolicy 2.0.0
    com.apple.nke.applicationfirewall 402
    com.apple.kec.InvalidateHmac 1
    com.apple.kec.AppleEncryptedArchive 1
    com.apple.driver.driverkit.serial 6.0.0
    com.apple.iokit.IOAVBFamily 1040.6
    com.apple.plugin.IOgPTPPlugin 1040.3
    com.apple.iokit.IOEthernetAVBController 1.1.0
    com.apple.kext.triggers 1.0
    com.apple.driver.AppleMesaSEPDriver 100.99
    com.apple.iokit.IOBiometricFamily 1
    com.apple.driver.DiskImages.KernelBacked 493.0.0
    com.apple.driver.AppleXsanScheme 3
    com.apple.driver.usb.IOUSBHostHIDDevice 1.2
    com.apple.driver.usb.cdc 5.0.0
    com.apple.driver.AppleUSBAudio 416.2
    com.apple.iokit.IOAudioFamily 340.2
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleAOPAudio 150.2
    com.apple.driver.AppleTrustedAccessory 1
    com.apple.iokit.AppleSEPGenericTransfer 1
    com.apple.driver.AppleSEPHDCPManager 1.0.1
    com.apple.driver.usb.AppleEmbeddedUSBXHCIPCI 1
    com.apple.driver.usb.AppleUSBXHCIPCI 1.2
    com.apple.driver.AppleEmbeddedUSB 1
    com.apple.driver.AppleConvergedIPCOLYBTControl 1
    com.apple.driver.AppleConvergedPCI 1
    com.apple.driver.AppleBluetoothDebug 1
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.AppleBTM 1.0.1
    com.apple.driver.AppleThunderboltUSBDownAdapter 1.0.4
    com.apple.driver.AppleThunderboltPCIDownAdapter 4.1.1
    com.apple.driver.AppleThunderboltDPInAdapter 8.5.1
    com.apple.driver.AppleThunderboltDPAdapterFamily 8.5.1
    com.apple.driver.AppleDCPDPTXProxy 1.0.0
    com.apple.nke.ppp 1.9
    com.apple.driver.DCPDPFamilyProxy 1
    com.apple.driver.AppleBSDKextStarter 3
    com.apple.filesystems.hfs.encodings.kext 1
    com.apple.driver.AppleDiagnosticDataAccessReadOnly 1.0.0
    com.apple.driver.AppleSPU 1
    com.apple.iokit.IONVMeFamily 2.1.0
    com.apple.driver.AppleNANDConfigAccess 1.0.0
    com.apple.driver.AppleStockholmControl 1.0.0
    com.apple.AGXFirmwareKextG13GRTBuddy 190.20
    com.apple.AGXFirmwareKextRTBuddy64 190.20
    com.apple.driver.AppleDialogPMU 1.0.1
    com.apple.driver.AppleHPM 3.4.4
    com.apple.driver.AppleCSEmbeddedAudio 550.3
    com.apple.driver.AppleEmbeddedAudio 550.3
    com.apple.iokit.AppleARMIISAudio 140.2
    com.apple.driver.DCPAVFamilyProxy 1
    com.apple.driver.AppleH11ANEInterface 5.65.2
    com.apple.iokit.IOMobileGraphicsFamily-DCP 343.0.0
    com.apple.driver.AppleDCP 1
    com.apple.driver.AppleFirmwareKit 1
    com.apple.iokit.IOMobileGraphicsFamily 343.0.0
    com.apple.driver.ApplePassthroughPPM 3.0
    com.apple.driver.AppleSART 1
    com.apple.driver.AppleT8103TypeCPhy 1
    com.apple.iokit.IOGPUFamily 35.29
    com.apple.driver.AppleUSBXDCIARM 1.0
    com.apple.driver.AppleUSBXDCI 1.0
    com.apple.iokit.IOUSBDeviceFamily 2.0.0
    com.apple.driver.usb.AppleSynopsysUSBXHCI 1
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    com.apple.driver.AppleSPMI 1.0.1
    com.apple.driver.AppleMCA2-T8103 640.5
    com.apple.driver.AppleEmbeddedAudioLibs 140.1
    com.apple.driver.AppleFirmwareUpdateKext 1
    com.apple.driver.ApplePMGR 1
    com.apple.driver.AppleARMWatchdogTimer 1
    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
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    com.apple.driver.AppleTypeCPhy 1
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    com.apple.driver.AppleT8103PCIeC 1
    com.apple.iokit.IOThunderboltFamily 9.3.3
    com.apple.driver.ApplePIODMA 1
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    com.apple.driver.AppleMultiFunctionManager 1
    com.apple.driver.AppleBluetoothDebugService 1
    com.apple.driver.AppleBCMWLANCore 1.0.0
    com.apple.iokit.IO80211Family 1200.12.2b2
    com.apple.driver.IOImageLoader 1.0.0
    com.apple.driver.AppleOLYHAL 1
    com.apple.driver.corecapture 1.0.4
    com.apple.driver.AppleEmbeddedPCIE 1
    com.apple.iokit.IODisplayPortFamily 1.0.0
    com.apple.driver.AppleGPIOICController 1.0.2
    com.apple.driver.AppleFireStormErrorHandler 1
    com.apple.driver.AppleMobileApNonce 1
    com.apple.iokit.IOTimeSyncFamily 1040.3
    com.apple.driver.DiskImages 493.0.0
    com.apple.iokit.IOGraphicsFamily 597
    com.apple.iokit.IOBluetoothSerialManager 9.0.0
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    com.apple.iokit.IOBluetoothHostControllerUARTTransport 9.0.0
    com.apple.iokit.IOBluetoothHostControllerTransport 9.0.0
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    com.apple.iokit.CSRBluetoothHostControllerUSBTransport 9.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 9.0.0
    com.apple.driver.AppleSSE 1.0
    com.apple.driver.AppleSEPKeyStore 2
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    com.apple.driver.AppleIPAppender 1.0
    com.apple.driver.AppleFDEKeyStore 28.30
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    com.apple.driver.KernelRelayHost 1
    com.apple.iokit.IOUSBHostFamily 1.2
    com.apple.driver.AppleUSBHostMergeProperties 1.2
    com.apple.driver.usb.AppleUSBCommon 1.0
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    com.apple.driver.AppleEmbeddedTempSensor 1.0.0
    com.apple.driver.AppleARMPMU 1.0
    com.apple.iokit.IOAccessoryManager 1.0.0
    com.apple.driver.AppleOnboardSerial 1.0
    com.apple.iokit.IOSkywalkFamily 1.0
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.4
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.AppleSEPManager 1.0.1
    com.apple.driver.AppleA7IOP 1.0.2
    com.apple.driver.IOSlaveProcessor 1
    com.apple.driver.AppleBiometricSensor 2
    com.apple.iokit.IOHIDFamily 2.0.0
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    com.apple.AUC 1.0
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    com.apple.iokit.IOHDCPFamily 1.0.0
    com.apple.iokit.IOCECFamily 1
    com.apple.iokit.IOAudio2Family 1.0
    com.apple.driver.AppleIISController 140.1
    com.apple.driver.AppleAudioClockLibs 140.1
    com.apple.driver.AppleM2ScalerCSCDriver 265.0.0
    com.apple.iokit.IOSurface 302.14
    com.apple.driver.IODARTFamily 1
    com.apple.security.quarantine 4
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.security.AppleImage4 4.2.0
    com.apple.kext.CoreTrust 1
    com.apple.iokit.IOCryptoAcceleratorFamily 1.0.1
    com.apple.driver.AppleARMPlatform 1.0.2
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOReportFamily 47
    com.apple.kec.pthread 1
    com.apple.kec.Libm 1
    com.apple.kec.corecrypto 12.0

    ** Stackshot Succeeded ** Bytes Traced 428470 (Uncompressed 1123040) **

    [Some related PII has been masked by Mia Zhao MSFT Support to protect your privacy]

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  5. Anonymous
    2022-06-07T13:14:17+00:00

    Same issue here... macOS 12.4. / OneDrive 22.099.0508.0001

    Updating to preview version didn't fix the problem.

    When will there be an update from Microsoft?

    Panic log:

    ''anic(cpu 2 caller 0xfffffe0016de3430):  initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.1555'

    Debugger message: panic

    Memory ID: 0x6

    OS release type: User

    OS version: 21F79

    Kernel version: Darwin Kernel Version 21.5.0: Tue Apr 26 21:08:29 PDT 2022; root:xnu-8020.121.3~4/RELEASE_ARM64_T8101

    Fileset Kernelcache UUID: 6761FE2************DB023146F8

    Kernel UUID: B747B891*************37610520

    iBoot version: iBoot-7459.121.3

    secure boot?: YES

    Paniclog version: 13

    KernelCache slide: 0x000000000ecc8000

    KernelCache base:  0xfffffe0015ccc000

    Kernel slide:      0x000000000f470000

    Kernel text base:  0xfffffe0016474000

    Kernel text exec slide: 0x000000000f558000

    Kernel text exec base:  0xfffffe001655c000

    mach_absolute_time: 0x537f1189f

    Epoch Time:        sec       usec

    Boot    : 0x6299e360 0x000d77e3

    Sleep   : 0x00000000 0x00000000

    Wake    : 0x00000000 0x00000000

    Calendar: 0x6299e701 0x00030d6d''

        [Some related PII has been masked by Mia Zhao MSFT Support to protect your privacy]

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