When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS

Anonymous
2022-05-28T22:46:07+00:00

Hi all.

When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS.

It doesn't happen often. Only when a lot of small files are downloaded. Reinstalling OneDrive doesn't help.

panic(cpu 0 caller 0xfffffe00275bbfec): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.805'

OneDrive 22.099.0508.0001 from App Store

MacOS 12.4 M1 Pro MAX

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2022-05-31T22:23:52+00:00

    Hi All,

    Sorry for the trouble caused at your end.

    As there is no related service incident, I suggest you contact the Microsoft Support-related development team where they can help you to collect the logs and find the cause of the problem. Contact Microsoft Office Support

    Appreciate your patience and understanding!!

    Best Regards,

    Mia

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  2. Anonymous
    2022-05-31T13:38:44+00:00

    Me too. Same problem, same version macOS (12.4) and OneDrive (22.099.0508.0001).

    I've already formatted and "reinstalled" macOS in clean mode, just installed OneDrive Standalone and the problem continues.

    panic(cpu 1 caller 0xfffffe002ed7f430): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.652'

    The "cpu" and "P.XXX" numbers change each time macOS is restarted.

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  3. Anonymous
    2022-05-31T11:26:43+00:00

    I'm glad I'm not the only one. And what do we do now..

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    2 people found this answer helpful.
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  4. Anonymous
    2022-05-31T11:10:47+00:00

    I have the same error message (and macos kernel panic), using:

    • OneDrive (using latest, v22.099.0508.0001 standalone) and
    • upgrading to macOS 12.4 (M1 silicon).

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  5. Anonymous
    2022-05-29T23:57:09+00:00

    Hello,

    Appreciate your patience and sharing more details.

    Generally, downloading the 400 MB size of the content shouldn't cause any problem and if the problem happens even after launching your Mac in the Safe Mode, I suggest you narrow down the behavior by creating a new user account on the problematic Mac.

    However, to show the OneDrive content on your Mac, we can simply use the OneDrive sync client, and here is the reference: Sync files with OneDrive on Mac OS X

    Thanks for understanding!!

    Best Regards,
    Mia

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