When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS

Anonymous
2022-05-28T22:46:07+00:00

Hi all.

When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS.

It doesn't happen often. Only when a lot of small files are downloaded. Reinstalling OneDrive doesn't help.

panic(cpu 0 caller 0xfffffe00275bbfec): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.805'

OneDrive 22.099.0508.0001 from App Store

MacOS 12.4 M1 Pro MAX

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2022-06-02T09:57:36+00:00

    It happens to me that OneDrive starts processing changes endlessly. Only a full reset helps to solve this problem. But for this you have to download all the files again. I can't download files properly because the laptop is restarting. Vicious circle.

    Does anyone else start processing changes endlessly?

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  2. Anonymous
    2022-06-02T08:34:27+00:00

    It does not even have to be a large amount, I just tried to safe one .txt file and it crashed.

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  3. Anonymous
    2022-06-02T08:28:40+00:00

    same here.

    I briefly had a OneDrive version for "M1" mac, but it seems to have been removed/replaced by the auto-updater. Maybe there was a problem with it.

    I also have a lot of small files (>500,000)

    I have 2x macs
    On my main one, I am keeping everything downloaded, but this is taking weeks to sync 0.5 Tb of files over a Gigabit connection.
    On the second one, I have one directory tree marked at "keep local" but there are still roughly 10% files that appear to be in the cloud.
    Forcing a download by opening sometimes hangs for minutes or never finishes

    It seems OneDrive just doesn't work properly on mac

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  4. Anonymous
    2022-06-02T08:22:08+00:00

    me too

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  5. Anonymous
    2022-06-02T05:14:54+00:00

    Seems to be the same problem. It restarts my system. Happend mutiple time a day.

    panic(cpu 0 caller 0xfffffe0021a47fec): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.969'

    Debugger message: panic

    Memory ID: 0x6

    OS release type: User

    OS version: 21F79

    Kernel version: Darwin Kernel Version 21.5.0: Tue Apr 26 21:08:37 PDT 2022; root:xnu-8020.121.3~4/RELEASE_ARM64_T6000

    Fileset Kernelcache UUID: 77B58D450******E982C6B773

    Kernel UUID: C44613B0-01A**********9AC6CE3DAAF

    iBoot version: iBoot-7459.121.3

    secure boot?: YES

    Paniclog version: 13

    KernelCache slide: 0x0000000019918000

    KernelCache base: 0xfffffe002091c000

    Kernel slide: 0x000000001a0d4000

    Kernel text base: 0xfffffe00210d8000

    Kernel text exec slide: 0x000000001a1bc000

    Kernel text exec base: 0xfffffe00211c0000

    mach_absolute_time: 0x2072c7ee47

    Epoch Time: sec usec

    Boot : 0x62978d86 0x000c4227

    Sleep : 0x00000000 0x00000000

    Wake : 0x00000000 0x00000000

    Calendar: 0x6297a42f 0x00085e5a

    Zone info:

    Zone map: 0xfffffe1000824000 - 0xfffffe3000824000

    . VM : 0xfffffe1000824000 - 0xfffffe14cd4f0000

    . RO : 0xfffffe14cd4f0000 - 0xfffffe1666e88000

    . GEN0 : 0xfffffe1666e88000 - 0xfffffe1b33b54000

    . GEN1 : 0xfffffe1b33b54000 - 0xfffffe2000820000

    . GEN2 : 0xfffffe2000820000 - 0xfffffe24cd4ec000

    . GEN3 : 0xfffffe24cd4ec000 - 0xfffffe299a1b8000

    . DATA : 0xfffffe299a1b8000 - 0xfffffe3000824000

    Metadata: 0xfffffe3004834000 - 0xfffffe300c834000

    Bitmaps : 0xfffffe300c834000 - 0xfffffe3018290000

    CORE 0 PVH locks held: None

    CORE 1 PVH locks held: None

    CORE 2 PVH locks held: None

    CORE 3 PVH locks held: None

    CORE 4 PVH locks held: None

    CORE 5 PVH locks held: None

    CORE 6 PVH locks held: None

    CORE 7 PVH locks held: None

    CORE 8 PVH locks held: None

    CORE 9 PVH locks held: None

    CORE 0 is the one that panicked. Check the full backtrace for details.

    CORE 1: PC=0xfffffe00218c6068, LR=0xfffffe00218c6890, FP=0xfffffe7a88eb3500

    CORE 2: PC=0x00000001d95c222c, LR=0x00000001d96578ec, FP=0x000000016fed6700

    CORE 3: PC=0x00000001d9644af4, LR=0x00000001d96449bc, FP=0x000000016d9526c0

    CORE 4: PC=0xfffffe00224f7abc, LR=0xfffffe00224f73f0, FP=0xfffffe7a895a3320

    CORE 5: PC=0x0000000192a13284, LR=0x0000000106e4df9c, FP=0x000000016bacf1d0

    CORE 6: PC=0xfffffe002124eb10, LR=0xfffffe002124eb10, FP=0xfffffe7a8b52bf00

    CORE 7: PC=0xfffffe0021352be8, LR=0xfffffe0021352be4, FP=0xfffffe7a89653e90

    CORE 8: PC=0xfffffe002124eb10, LR=0xfffffe002124eb10, FP=0xfffffe7a8b2c3f00

    CORE 9: PC=0xfffffe002124eb10, LR=0xfffffe002124eb10, FP=0xfffffe7a89543f00

    Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

    Panicked task 0xfffffe299a0aed48: 3042 pages, 3 threads: pid 1: launchd

    Panicked thread: 0xfffffe24cbefc100, backtrace: 0xfffffe7a896035d0, tid: 44130

    	  lr: 0xfffffe0021219124  fp: 0xfffffe7a89603640

	  lr: 0xfffffe0021218dec  fp: 0xfffffe7a896036b0

	  lr: 0xfffffe002135df2c  fp: 0xfffffe7a896036d0

	  lr: 0xfffffe002134fd00  fp: 0xfffffe7a89603740

	  lr: 0xfffffe002134d9ac  fp: 0xfffffe7a89603800

	  lr: 0xfffffe00211c77f8  fp: 0xfffffe7a89603810

	  lr: 0xfffffe0021218a70  fp: 0xfffffe7a89603bb0

	  lr: 0xfffffe0021218a70  fp: 0xfffffe7a89603c20

	  lr: 0xfffffe0021a3f188  fp: 0xfffffe7a89603c40

	  lr: 0xfffffe0021a47fec  fp: 0xfffffe7a89603cb0

	  lr: 0xfffffe0021753c04  fp: 0xfffffe7a89603d80

	  lr: 0xfffffe0021753224  fp: 0xfffffe7a89603e10

	  lr: 0xfffffe00217735c4  fp: 0xfffffe7a89603e90

	  lr: 0xfffffe0021773ad4  fp: 0xfffffe7a89603ee0

	  lr: 0xfffffe0021211024  fp: 0xfffffe7a89603f10

	  lr: 0xfffffe00211c7d6c  fp: 0xfffffe7a89603f20

    last started kext at 1248159939: com.apple.driver.driverkit.serial 6.0.0 (addr 0xfffffe0020fb0650, size 3416)

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    ** Stackshot Succeeded ** Bytes Traced 389157 (Uncompressed 1014000) **

    [Some related PII has been masked by Mia Zhao MSFT Support to protect your privacy]

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