Excel Stocks not working in Office 365 after installing macOS Ventura v13.0

Anonymous
2022-10-25T17:56:07+00:00

**Parameters:**Hardware: Mac mini 3.6 GHz Quad-Core Intel Core i3
Software: Office 365 (v16.66.1)
OS: macOS Ventura (v13.0)
Connected Experiences: All On
Auto Update: Have always been On for both Office 365 and macOS

Additional: Nothing new has been installed on the system for over a year (other than SW updates)

TimeLine:

Two days ago: Microsoft Auto Update hung for hours

- Reinstalled MS Auto Update and was able to update MS apps  
- Excel Stocks working fine yesterday

This morning: Received error message: "COULDN'T REFRESH DATA TYPES We need to fix your account. Select Microsoft Excel from the top menu > Sign Out. Then sign back in with the account associated with a subscription."

Steps Taken:
Signed out of Office 365; signed back in. No change, and "Stocks" is missing.
Hard Reboot: No change, and "Stocks" is missing.
Scoured the forums online...pretty much tried everything that I could find...

Removed Office 365 Apps, reinstalled, rebooted, etc., signed in again, verified Connected Experiences all are on, and "Stocks" shows up as a menu item: however, when clicking on it, the same error message appears ('COULDN'T REFRESH DATA...").
Removed Office 365 another two times, reinstalled, rebooted, verified Connected Experiences, etc. etc. and no change.
Nothing has changed with my Office 365 subscription (still active, valid, no additional users, etc.).

Thoughts/Questions:

Is this a problem with the latest version of Office 365 (v16.66.1)?

- If so, is there a way to roll back to an earlier version that we know works (I have researched and not been able to find out how to do this.

Is this a problem with the latest version of macOS (Ventura v13.0)?

- If so, is there a way to roll back to a previous version of macOS?

If this isn't the right forum to solve this issue, can someone point me to where I can get assistance; I'm happy to pay a fee, as I'm over four hours of spinning my wheels with everything I've tried.

Thanks in advance to anyone who can assist.

Microsoft 365 and Office | Excel | For home | MacOS

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Anonymous
2023-01-26T18:59:10+00:00

I just received this from Microsoft:

Thank you for sending Microsoft feedback. Your input is valuable to us and helps improve our products.

Your feedback directly resulted in improvements to Office and we believe your issue has been addressed in the latest version of Office 365. Thank you! To get the latest update, follow the steps here.

For your reference, you submitted the following feedback on November 3, 2022:  MacOS Ventura 13.0 users have to downgrade to Version 16.65 because all newer versions up to beta 16.68 do not support stock quotes anymore! See this community report: https://answers.microsoft.com/en-us/msoffice/forum/all/excel-stocks-not-working-in-office-365-after/392964ae-24de-43c2-af1e-07aa33659a61

If you have any questions, please reply back to this email. 

Thank you,
The Microsoft Office Team

Note: Bold & Underline above was added by me

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  1. Anonymous
    2022-12-05T16:28:16+00:00

    You are right.

    I installed 16.6; it worked (alleluia) ...only for less than 24 hours...cold shower...

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  2. Anonymous
    2022-12-05T16:41:46+00:00

    You were right Doug...I should have waited before singing....

    I installed 16.66 by error...thinking I was installing 16.65...I was surprised it worked....

    ...just for a few hours...how frustrating...

    I turned back to 16.65 including Preferences / Ribbon and Toolbar / three dots in a circle/ reset all customizations : does not work this time...(?!?!)...

    I have now turned back to 16.64: working fine (at least for the last half hour...). I will now stay with that for now...all fingers and toes crossed...and no automatic Microsoft updates anymore...

    Anyone knows how to be informed when Microsoft/Apple have repaired this, so we can turned back to automatic updates?

    Thanks to all who help.

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  3. Anonymous
    2022-12-06T16:07:39+00:00

    thank you! you sir, are a steely eyed missile man!

    my MacBook Pro Monterey 12.6.1 and installing the Excel 16.64, and it works again.

    I had tried all those other fixes as well

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  4. Anonymous
    2022-12-08T15:03:38+00:00

    I thought I would infuriate everyone on the thread this morning.......

    I now have issues with 16.65 as it says I am not signed in but I am. Spoke to Microsoft Support and was told these issues are well known and Microsoft developers are working on it as we speak (support has a message from development to read during these problems). That's good news.....

    The bad news is when I asked when they would "push" the update that will repair these issues he stopped for a second and said, and I quote....

    "by the end of February".

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