Excel Stocks not working in Office 365 after installing macOS Ventura v13.0

Anonymous
2022-10-25T17:56:07+00:00

**Parameters:**Hardware: Mac mini 3.6 GHz Quad-Core Intel Core i3
Software: Office 365 (v16.66.1)
OS: macOS Ventura (v13.0)
Connected Experiences: All On
Auto Update: Have always been On for both Office 365 and macOS

Additional: Nothing new has been installed on the system for over a year (other than SW updates)

TimeLine:

Two days ago: Microsoft Auto Update hung for hours

- Reinstalled MS Auto Update and was able to update MS apps  
- Excel Stocks working fine yesterday

This morning: Received error message: "COULDN'T REFRESH DATA TYPES We need to fix your account. Select Microsoft Excel from the top menu > Sign Out. Then sign back in with the account associated with a subscription."

Steps Taken:
Signed out of Office 365; signed back in. No change, and "Stocks" is missing.
Hard Reboot: No change, and "Stocks" is missing.
Scoured the forums online...pretty much tried everything that I could find...

Removed Office 365 Apps, reinstalled, rebooted, etc., signed in again, verified Connected Experiences all are on, and "Stocks" shows up as a menu item: however, when clicking on it, the same error message appears ('COULDN'T REFRESH DATA...").
Removed Office 365 another two times, reinstalled, rebooted, verified Connected Experiences, etc. etc. and no change.
Nothing has changed with my Office 365 subscription (still active, valid, no additional users, etc.).

Thoughts/Questions:

Is this a problem with the latest version of Office 365 (v16.66.1)?

- If so, is there a way to roll back to an earlier version that we know works (I have researched and not been able to find out how to do this.

Is this a problem with the latest version of macOS (Ventura v13.0)?

- If so, is there a way to roll back to a previous version of macOS?

If this isn't the right forum to solve this issue, can someone point me to where I can get assistance; I'm happy to pay a fee, as I'm over four hours of spinning my wheels with everything I've tried.

Thanks in advance to anyone who can assist.

Microsoft 365 and Office | Excel | For home | MacOS

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Anonymous
2023-01-26T18:59:10+00:00

I just received this from Microsoft:

Thank you for sending Microsoft feedback. Your input is valuable to us and helps improve our products.

Your feedback directly resulted in improvements to Office and we believe your issue has been addressed in the latest version of Office 365. Thank you! To get the latest update, follow the steps here.

For your reference, you submitted the following feedback on November 3, 2022:  MacOS Ventura 13.0 users have to downgrade to Version 16.65 because all newer versions up to beta 16.68 do not support stock quotes anymore! See this community report: https://answers.microsoft.com/en-us/msoffice/forum/all/excel-stocks-not-working-in-office-365-after/392964ae-24de-43c2-af1e-07aa33659a61

If you have any questions, please reply back to this email. 

Thank you,
The Microsoft Office Team

Note: Bold & Underline above was added by me

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  1. Anonymous
    2022-11-03T15:59:25+00:00

    Your proposed procedure luckilly solved the problem!

    Thank you so much - you just made my day!

    The remaining question is: Without autoupdates, will we stay on that Excel Version 16.65 forever or how do we figure out which update version can safely be installed manually?

    Hello Redmond - we've got a problem. Do you read us?

    THX @DouglasGabel1 for solving the problem with this work around!!!

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  2. Anonymous
    2022-11-03T15:17:48+00:00

    I feel your pain. Mac Office has always been the poor stepchild of Microsoft.

    I just went back on chat support and followed the instructions given to me. It is working for now.

    1. Turn off auto-updates in office.
    2. Move the Excel file from Applications to Trash.
    3. Download and install 16.65 with this link.

    https://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft\_Excel\_16.65.22091101\_Updater.pkg

    1. Open Excel.
    2. Go to Preferences - Ribbon and Toolbar and at bottom you see three dots in a circle. Click on that and choose reset all customizations.

    Give it a try and see if it is working. I don't know if it will work after you shutdown and restart but mine works for now. I think the two things to keep it working is don't let it update and don't customize the ribbon and toolbar.

    Hope this works for you.

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  3. Anonymous
    2022-11-03T14:38:26+00:00

    thx for your kind reply. As a software engineer with 30+ years in development experience I've got quite a high frustration tolerance level; but Microsoft really kills me. With no other software company I've so much troubles. Thinking of moving my XLSX spreadsheets to google sheets... That M$ stays void on the other side and stopped communicating on this issue also does not help to improve the customer experience. I start feeling more like a patient than a customer ;-)

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  4. Anonymous
    2022-11-03T14:18:48+00:00

    I did not uninstall all of office, just upgraded Excel from 16.65 to 16.66 and signed out and back in and it all worked.

    HOWEVER......

    Just like earlier in this thread when Microsoft helped me, the fix only worked for a day. This morning neither the STOCKHISTORY or STOCKS functions work.

    This is incredibly frustrating........ I sure with Microsoft would throw some talent at solving this.

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