Excel Stocks not working in Office 365 after installing macOS Ventura v13.0

Anonymous

**Parameters:**Hardware: Mac mini 3.6 GHz Quad-Core Intel Core i3
Software: Office 365 (v16.66.1)
OS: macOS Ventura (v13.0)
Connected Experiences: All On
Auto Update: Have always been On for both Office 365 and macOS

Additional: Nothing new has been installed on the system for over a year (other than SW updates)

TimeLine:

Two days ago: Microsoft Auto Update hung for hours

- Reinstalled MS Auto Update and was able to update MS apps  
- Excel Stocks working fine yesterday

This morning: Received error message: "COULDN'T REFRESH DATA TYPES We need to fix your account. Select Microsoft Excel from the top menu > Sign Out. Then sign back in with the account associated with a subscription."

Steps Taken:
Signed out of Office 365; signed back in. No change, and "Stocks" is missing.
Hard Reboot: No change, and "Stocks" is missing.
Scoured the forums online...pretty much tried everything that I could find...

Removed Office 365 Apps, reinstalled, rebooted, etc., signed in again, verified Connected Experiences all are on, and "Stocks" shows up as a menu item: however, when clicking on it, the same error message appears ('COULDN'T REFRESH DATA...").
Removed Office 365 another two times, reinstalled, rebooted, verified Connected Experiences, etc. etc. and no change.
Nothing has changed with my Office 365 subscription (still active, valid, no additional users, etc.).

Thoughts/Questions:

Is this a problem with the latest version of Office 365 (v16.66.1)?

- If so, is there a way to roll back to an earlier version that we know works (I have researched and not been able to find out how to do this.

Is this a problem with the latest version of macOS (Ventura v13.0)?

- If so, is there a way to roll back to a previous version of macOS?

If this isn't the right forum to solve this issue, can someone point me to where I can get assistance; I'm happy to pay a fee, as I'm over four hours of spinning my wheels with everything I've tried.

Thanks in advance to anyone who can assist.

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Answer accepted by question author

Anonymous

I just received this from Microsoft:

Thank you for sending Microsoft feedback. Your input is valuable to us and helps improve our products.

Your feedback directly resulted in improvements to Office and we believe your issue has been addressed in the latest version of Office 365. Thank you! To get the latest update, follow the steps here.

For your reference, you submitted the following feedback on November 3, 2022: MacOS Ventura 13.0 users have to downgrade to Version 16.65 because all newer versions up to beta 16.68 do not support stock quotes anymore! See this community report: https://answers.microsoft.com/en-us/msoffice/forum/all/excel-stocks-not-working-in-office-365-after/392964ae-24de-43c2-af1e-07aa33659a61

If you have any questions, please reply back to this email.

Thank you,
The Microsoft Office Team

Note: Bold & Underline above was added by me

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135 additional answers

Anonymous

2023-02-26T06:59:32+00:00

Ça fonctionne bien avec Ventura 13.2 et Excel 16.70.

Merci pour toutes vos informations.

Jacques (Paris, France)
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Anonymous

2023-01-26T19:11:45+00:00

I got this too, and I can confirm that running Excel 16.69.1 (23011600) and MacOS Ventura 13.2 now works. I've launched Excel tried it, fully closed Excel, relaunched and tried again. No problems getting stock downloads anymore. Maybe it was actually a MacOS issue all along, now resolved with 13.2? I guess we'll never know.

Michael
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Anonymous

2022-10-31T19:45:01+00:00

I too spent a whole bunch of time on 10/28 with Excel support. Signed in and out multiple times. He had me remove Excel and then gave me a link to install a new excel load. Then set the ribbons and tool bar back to default. Played with a few other things and suddenly it worked fine.

Bad news is I shut down over the weekend and then today....... same problem and a couple more hours with excel support..... no solution.
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Anonymous

2022-10-27T17:57:49+00:00

I already have a Microsoft Case number and have spent two days working with them directly...we've had multiple conversations and several attempts at trying to make it work. It has now been forwarded to a tech lead--I believe they now understand this is a problem they will have to address, as there appear to be no work-arounds for the end-user, short of using macOS Monterey which is not easy to roll back to.
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