My Cursor Keeps Turning White in Microsoft Word Without Typing

Anonymous
2022-08-15T21:33:58+00:00

My cursor keeps turning white in Microsoft Word 2016 (I bought lifetime access), even without typing. I already tried changing the cursor settings so that it wouldn't disappear when typing, but that didn't do anything. After a few seconds the text selection cursor will turn white, and, if I hover over dark text, I can see the cursor outline. This has been happening in multiple documents, so not an isolated incident.

This started after a Microsoft update which forced me to log back into my Microsoft account to use Word about a week or two ago. I've tried everything I can find on the internet, but no luck yet. It's very hard to get work done if I can't see my cursor in Word, so what do I need to do to fix this issue so I can get back to work?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2022-08-16T15:59:52+00:00

    Hi, I’m sorry to hear that you’re still experiencing problems. Unfortunately it sounds like Microsoft Support will need to be recontacted and additional action to be carried out. I am unable to add anything more due to the need of remote access. Many thanks Tim

    They weren't able to do much even with remote access. I've had Home and Office 2016 for 5+ years now (bought a lifetime license) and never had an issue until a Microsoft update forced my computer to shut down on me, and even rolling back those updates and reinstalling Windows 11 didn't help. This only affects Word, and I need this for work.

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  2. Anonymous
    2022-08-16T16:14:51+00:00

    Are you using the default cursors?

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  3. Anonymous
    2022-08-16T16:29:26+00:00

    Are you using the default cursors?

    We've also tried switching out different cursors, no difference unless it was solid black at it largest setting which is not practical to use.

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  4. Anonymous
    2022-09-19T05:20:22+00:00

    I am having the same issues. This happened all on a sudden. Only when I am using MS Word, the cursor is no where to be found in the page as it is white.

    Researched through internet and tried all the fixes recommended. But still the problem persists. Don't know if this the problem with MS Word only.

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  5. Anonymous
    2022-09-19T14:44:01+00:00

    I am having the same issues. This happened all on a sudden. Only when I am using MS Word, the cursor is no where to be found in the page as it is white.

    Researched through internet and tried all the fixes recommended. But still the problem persists. Don't know if this the problem with MS Word only.

    That was exactly my problem, and it's still there with no Microsoft support. It's like they are trying to pretend this doesn't exist so they won't need to put in the work to fix it. This only happens in Word.

    I switched the type of cursor and it solved 90% of the issues. The cursor looks different now, but it still gets stuck and turns white (like it's supposed to when you scroll) and stubbornly stays that way for longer than it's supposed to. At least now it's not permanent until I exit Word, but it's still an issue which interferes with my work.

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