My Cursor Keeps Turning White in Microsoft Word Without Typing

Anonymous
2022-08-15T21:33:58+00:00

My cursor keeps turning white in Microsoft Word 2016 (I bought lifetime access), even without typing. I already tried changing the cursor settings so that it wouldn't disappear when typing, but that didn't do anything. After a few seconds the text selection cursor will turn white, and, if I hover over dark text, I can see the cursor outline. This has been happening in multiple documents, so not an isolated incident.

This started after a Microsoft update which forced me to log back into my Microsoft account to use Word about a week or two ago. I've tried everything I can find on the internet, but no luck yet. It's very hard to get work done if I can't see my cursor in Word, so what do I need to do to fix this issue so I can get back to work?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2022-12-02T19:23:33+00:00

    Full solution? Definitly not!
    But for me it's something at least. I mean the "character vanishing phenomena" is far less frequent as the "vanishing cursor problem", so I let this "workaround" active until the higher ups at @Microsoft bring themselves to help the ordinary people... ^^

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  2. Anonymous
    2022-12-03T12:45:44+00:00

    Ignore this comment.

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  3. Anonymous
    2022-12-03T13:21:06+00:00

    Hi, I think I'm able to isolate the issue.

    The issue is only happening with integrated AMD GPU.

    I have Lenovo legion 5 pro with AMD CPU and nvidia GPU with a MUX switch.

    The cursor problem disappears completely when I switch the GPU to Nvidia.

    My, system details:

    Operating System: Microsoft Windows 11 Professional (x64) 22H2 Build 22621.900

    CPU: AMD Ryzen 7 5800H

    iGPU: AMD Radeon Vega

    iGPU DRIVER DETAILS:

    Driver Manufacturer: Advanced Micro Devices, Inc.

    Driver Description: AMD Radeon(TM) Graphics

    Driver Provider: Advanced Micro Devices, Inc.

    Driver Version: 30.0.14052.9003

    AMD Driver Package Version: 21.40.52.09-220721a-381698C-Lenovo

    AMD Software Driver Version: 21.40.52.09

    Driver Date: 21-Jul-2022

    DCH/UWD Driver: Capable

    DeviceInstanceId PCI\VEN_1002&DEV_1638&SUBSYS_3A4F17AA&REV_C5\4&1185D5E4&0&0041

    Location Paths PCIROOT(0)#PCI(0801)#PCI(0000)

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  4. Anonymous
    2022-12-03T13:29:28+00:00

    No not really. I have the same problem with an AMD CPU and dedicated AMD GPU.

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  5. Anonymous
    2022-12-03T13:37:40+00:00

    I have an dedicated amd gpu and an intel 9700kf. The f model does not have a intergrated gpu. And i stil have the problem. Only with the .reg i was able to get a fix.

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