My Cursor Keeps Turning White in Microsoft Word Without Typing

Anonymous
2022-08-15T21:33:58+00:00

My cursor keeps turning white in Microsoft Word 2016 (I bought lifetime access), even without typing. I already tried changing the cursor settings so that it wouldn't disappear when typing, but that didn't do anything. After a few seconds the text selection cursor will turn white, and, if I hover over dark text, I can see the cursor outline. This has been happening in multiple documents, so not an isolated incident.

This started after a Microsoft update which forced me to log back into my Microsoft account to use Word about a week or two ago. I've tried everything I can find on the internet, but no luck yet. It's very hard to get work done if I can't see my cursor in Word, so what do I need to do to fix this issue so I can get back to work?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2022-11-08T14:22:30+00:00

    I see you've posted it. I think that's the most practical method. I will alert my Microsoft contact to have someone monitor the thread.

    Would it be possible to get confirmation when they start monitoring it?

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  2. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2022-11-09T03:38:18+00:00

    I have received confirmation that my contact will be monitoring it.

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  3. Anonymous
    2022-11-09T03:45:36+00:00

    I have received confirmation that my contact will be monitoring it.

    Can you ask them if they can post updates here? I would also be willing to discuss with them if it can help fix this issue faster.

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  4. Suzanne S Barnhill 279.1K Reputation points MVP Volunteer Moderator
    2022-11-09T13:45:49+00:00

    Don't push your luck!

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  5. Anonymous
    2022-11-17T13:14:31+00:00

    I guess the problem is not only affecting the text cursor...

    In Microsoft Edge I had a map and when I hovered over it the cursor changed to the open hand where I could drag the map around.

    And there the hand was completely white, without the black boarder.

    So I think there is no problem with the color of the cursor, but the bug is, that sometimes the black border of the cursor is displayed white (or just not showing?).

    And with the text cursor (which is more or less just a border) the bug is more obvious.

    @Microsoft: PLS FIX THAT SH*T

    EDIT: In Microsoft Edge it is more or less reproducable by having multible tabs open and then changing the tab (by clicking on it) an then dragging the mouse to the adress bar. Sadly it is not really deterministic from what I can see

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