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My cursor keeps turning white in Microsoft Word 2016 (I bought lifetime access), even without typing. I already tried changing the cursor settings so that it wouldn't disappear when typing, but that didn't do anything. After a few seconds the text selection cursor will turn white, and, if I hover over dark text, I can see the cursor outline. This has been happening in multiple documents, so not an isolated incident.
This started after a Microsoft update which forced me to log back into my Microsoft account to use Word about a week or two ago. I've tried everything I can find on the internet, but no luck yet. It's very hard to get work done if I can't see my cursor in Word, so what do I need to do to fix this issue so I can get back to work?
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Are you using the default cursors?
We've also tried switching out different cursors, no difference unless it was solid black at it largest setting which is not practical to use.
Are you using the default cursors?
Hi, I’m sorry to hear that you’re still experiencing problems. Unfortunately it sounds like Microsoft Support will need to be recontacted and additional action to be carried out. I am unable to add anything more due to the need of remote access. Many thanks Tim
They weren't able to do much even with remote access. I've had Home and Office 2016 for 5+ years now (bought a lifetime license) and never had an issue until a Microsoft update forced my computer to shut down on me, and even rolling back those updates and reinstalling Windows 11 didn't help. This only affects Word, and I need this for work.
Hi,
I’m sorry to hear that you’re still experiencing problems. Unfortunately it sounds like Microsoft Support will need to be recontacted and additional action to be carried out.
I am unable to add anything more due to the need of remote access.
Many thanks
Tim
Hi, Thanks for getting back to me. I have been carrying out some research and another user experienced the same issue as you but was solved after they downloaded the latest drivers for their graphics card. What graphics card are you using and are you able to do this for me please? Look forward to hearing from you. Many thanks Tim
No, that didn't help, either. I upgraded the graphics card, repaired Office twice, uninstalled and reinstalled Office twice, reinstalled Windows 11 once, nothing. I spent 9 hours in touch with Microsoft technical support last night trying everything, including changing settings in Word, deleting files, rolling back Windows updates, etc.
They were able to fix around 80-85% of the problem by doing something with "\HKEY_CURRENT_USER\CONTROL PANEL\MOUSE". Now it will still stay white when I scroll and move the mouse, but a few seconds later it will realize it should be black and reappear. It's not how it was for the past 5 years I've owned it, but it's a step in the right direction.
How can we get it to 100%?