My Cursor Keeps Turning White in Microsoft Word Without Typing

Anonymous
2022-08-15T21:33:58+00:00

My cursor keeps turning white in Microsoft Word 2016 (I bought lifetime access), even without typing. I already tried changing the cursor settings so that it wouldn't disappear when typing, but that didn't do anything. After a few seconds the text selection cursor will turn white, and, if I hover over dark text, I can see the cursor outline. This has been happening in multiple documents, so not an isolated incident.

This started after a Microsoft update which forced me to log back into my Microsoft account to use Word about a week or two ago. I've tried everything I can find on the internet, but no luck yet. It's very hard to get work done if I can't see my cursor in Word, so what do I need to do to fix this issue so I can get back to work?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2022-09-25T03:23:05+00:00

    Have you try “ Disable hardware graphics acceleration” in the advanced options?It works for me.

    But, when I scroll over a large .docx file with about 20 pictures, the file loads very slowly.

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  2. Anonymous
    2022-09-24T04:46:07+00:00

    Thanks for the info.

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  3. Anonymous
    2022-09-23T21:06:04+00:00

    Microsoft customer support and I spent 9 hours going over this over a month ago before they gave up by telling me that rolling back the updates would help. They even allowed me to screenshare the problem and still nothing worked. This happened with two support agents over the course of those 9 hours.

    Nothing has helped over a month later, and Microsoft is pretending this isn't happening so they don't need to service a still functional 8 year old product. Have to get more 365 subscribers somehow...

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  4. Anonymous
    2022-09-23T21:03:01+00:00

    Rolling back updates didn't help for me.

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  5. Anonymous
    2022-09-23T21:01:56+00:00

    I rolled my computer back a couple of updates before I even created this topic and it still didn't work, so this is more than a couple of updates ago at this point. Word 2016.

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